Multilingual Customer Success Manager

4 weeks ago

Taipei, Taiwan Shanghai BSF Human Resources Co., Ltd Full time
Job Overview

Shanghai BSF Human Resources Co., Ltd is seeking a highly skilled Multilingual Customer Success Manager to join our team. As a key member of our international customer success team, you will be responsible for driving the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.

Key Responsibilities:

  • Drive the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.
  • Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
  • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Coordinate internal resources to support product delivery, implementation, and deployment.
  • Identify and analyze customers needs to help the internal team improve product offering.
  • Output and share customer success stories and best practices in the industry.
  • Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.

Requirements:

  • Bachelor degree or above;
  • At least 5 years of B2B customer success 、customer service or account management experience in SaaS related fields;
  • The deep understanding of the beauty industry is preferred;
  • Being able to speak and write in English and Mandarin fluently. A third language skill such as Japanese or Korean is a plus.
  • Excellent analytical and structured problem-solving skills.

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