Air Logistics Customer Care Specialist

2 months ago

Taipei, Taiwan Kuehne Nagel Full time
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. Your Role You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field
    Sales + Operational Care Center (OCC).
  • To establish + strengthen operational relation to customer contact(s) through engaging interactions,
    regular care visits + pro-active advisory + consulting to drive customer excellence.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
    principle in decision-making, then following up to ensure quotations are accepted + closed.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of
    customer requirements into the KN systems alongside the (initial) customer order.
  • To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business
    development + coordinate measures in case of challenges.
  • To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
  • To prepare, review + refine customer reports.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
Your Skills and Experiences
  • Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.
  • You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

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