BO】商戶營運專員 Merchant Operations Executive

【 職務簡介 】
FunNow 正於商戶端建立一支專屬的 Merchant Operations Team,專責推動後台「FunNow Manager」的使用成熟度。此職位將聚焦商戶後台的產品營運與流程優化,目標是提升商戶對平台的使用黏著度與自主操作率。你將與業務、客服與技術團隊協作,整合商戶、客服與最終用戶的操作路徑,確保整體流程一致、順暢且能持續優化。若你對平台營運設計、跨部門合作與產品迭代有高度熱情,歡迎加入我們

【 主要職責 】
.優化 FunNow Manager 商戶後台的使用流程與操作體驗。
.執行商戶端功能介紹與教育訓練,提高自助使用比例。
.與業務與客服團隊協作,簡化商戶導入流程,減少人工協助需求。
.蒐集商戶、客服與最終用戶的實際操作痛點,並提出流程整合與優化建議。
.協助產品團隊推動後台功能與介面的持續優化。
.支援跨部門與多國 BU,協助落地在地化使用策略與作業標準。

【 必要條件 】
.熟練後台操作與 Office 工具。
.具邏輯思維與流程設計能力,能針對使用者行為提出改善建議。
.重視數據與使用者回饋,具備分析與溝通能力。
.擅長對商戶進行系統教學與操作引導。
.良好溝通能力,能與業務、客服與技術部門協作。
.中英文書寫與口說流利。

【 加分條件 】
.有 SaaS 平台或商戶後台工具操作/教育經驗。
.熟悉 CRM、CMS 或 POS 系統。
.有多國專案協作經驗者佳。
.具備基本 SQL / BI 工具操作能力。

[ Capsule ]
FunNow is establishing a dedicated Merchant Operations Team focused on driving adoption and optimization of our merchant backend, "FunNow Manager." This role centers on product operations and workflow optimization for the merchant side, with the goal of increasing merchant engagement and platform self-sufficiency. You'll collaborate with Sales, Customer Service, and Tech teams to align merchant, CS, and user-facing workflows—ensuring a seamless and scalable experience across stakeholders. If you're passionate about platform operations, cross-functional collaboration, and iterative improvement, we'd love to work with you

[ Typical Accountability ]
- Optimize merchant experience and backend workflows in FunNow Manager.
- Conduct merchant onboarding and training to promote backend adoption and autonomy.
- Collaborate with Sales and CS to streamline onboarding and reduce manual dependencies.
- Identify and consolidate pain points across merchant, customer service, and end-user journeys; propose integrated workflow improvements.
- Support the Product team in enhancing backend features and UI/UX based on cross-stakeholder needs.
- Partner with multi-country BUs to implement localized merchant operations strategies and SOPs.

[ Essential Competencies ]
- Proficient in backend tools and Office software.
- Strong logical thinking and process design ability, with a user-centric mindset.
- Comfortable analyzing feedback and translating it into actionable improvements.
- Skilled at training merchants on platform tools and workflows.
- Effective communicator and cross-functional collaborator with Sales, CS, and Tech teams.
- Fluent in both written and spoken Chinese and English.

[ Desirable Competencies ]
- Experience with SaaS platforms or merchant backend tools and training.
- Familiarity with CRM, CMS, or POS systems.
- Experience collaborating on international or cross-market projects.
- Basic knowledge of SQL or BI tools is a plus.