Account Management Associate 客戶維運專員

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.
We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading
global on-demand delivery platform with millions of delivery partners serving millions of orders everyday
.

With 1600+ employees spread across SEA, INDIA and LATAM,
our 7-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely
Passion
in serving local communities, empowering SMEs and our driver partners,
Execution
and
Grit
because that is how we differentiate ourselves by never giving up and striving for excellence, and
Humility
- awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realise this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

The Opportunity
Lalamove is now seeking for an out-going, energetic and detail-oriented individual to join our Driver Operations team in Taiwan. This role will require someone with strong communication skills to reach out to our driver community and maintain strong relations with our driver partners.

一、工作內容

• 企業客戶關係維護:負責維繫並深化與Lalamove既有企業客戶的合作關係,確保企業客戶持續使用公司的物流服務,維持良好的客戶關係並持續提升企業客戶的品牌忠誠度。
• 營收與業務成長策略規劃:透過業務數據監控,提出具成長性的業務策略,推動企業客戶增加物流服務使用量,達成業績目標。
• 物流解決方案建議:根據企業客戶需求,提供完整的物流解決方案,確保運營順暢,並協助客戶解決營運上的問題與重大客訴。
• 例行業務與跨部門協作:執行日常業務管理,並與內部團隊協作,確保服務品質及客戶需求得到即時回應與處理。

二、我們正在找這樣的你/妳

• 高度自律與執行力:具備獨立作業能力,能主動規劃與推動業務成長策略,確保業務目標達成。
• 良好的溝通與協調能力:擁有良好的溝通談判技巧,能有效維繫企業客戶關係,並靈活應對市場變化與客戶需求。
• 企業客戶管理與業務經驗:能持續發揮業務熱忱。具企業客戶管理、B2B業務開發或相關領域經驗者佳。

NT$35,000 - NT$45,000 a month

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

敬啟者 – Lalamove十分重視您的隱私權,並致力於保護您的個人資料。

本隱私權政策說明Lalamove將如何使用您的個人資料,並解釋您的隱私權以及所受到的法律保護,請花時間閱讀並理解本項政策。應徵者隱私權政策:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.