Network Service Operator

Together we are Trusted to Serve Scotland.
Most people don't give much thought to how water reaches their homes or how leaks are kept under control. But at Scottish Water, that's exactly what we focus on every day.

We're looking for a Network Service Operator – Leakage to join our team in the East (TAY) area, covering Fife, Tayside, Angus, and Highland Perthshire. You'll be part of the team working hard to monitor and maintain our water network, managing leakage and pressure to help keep water flowing reliably and efficiently.

This role is all about protecting our vital water supply and making sure we meet our regulatory targets—while putting safety, innovation, and best practice at the heart of everything we do.

What You'll Do
In this role, you'll help maintain District Metered Area (DMA) meters and equipment, making sure everything is working properly. You'll carry out leakage surveys and sweeps to keep a close eye on the network's health.

You'll also isolate and re-commission parts of the distribution network and carry out step testing to identify any issues. Installing and monitoring leakage detection equipment will be part of your day, including calibrating and repairing loggers, meters, and other essential gear.

Collecting and interpreting data from sources like Nightline data and DMA reports will help you spot potential leaks early. You'll set up, programme, and deploy data-logging devices to support this work. Occasionally, you'll be involved in sampling when required.

What You'll Need
You'll need good verbal and written communication skills to keep everyone informed and up to date.

Confidence to work independently is important, taking responsibility for making sure tasks are done efficiently and on time. A keen eye for detail will help you accurately record information and interpret data.

Strong problem-solving skills will be key, along with a dedication to finding solutions when issues arise. You'll also need to have a strong Health & Safety mindset, making sure all policies and procedures are followed closely.

Being a quick learner will help you get to grips with both existing and new computer systems. And of course, you'll be a great team player, working well with others to meet shared goals.

A Full UK Driving License is essential , as you'll be out and about across the network.

Looking out for you
While the work we do is important, we know it's not the only thing that matters. That's why we make sure you have everything you need to find a good work-life balance.

But you'll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there's our pension (the 'know-what-you'll-get-when-you-retire' kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print
This role will be a Grade 5. If you're new to Scottish Water, you'll join us on a starting salary of £32,650. Performance-driven pay progression would then allow you to move through the range to a maximum of £38,610.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don't worry - we'll ask your permission before starting these checks.

If you're interested in this role – or know someone else who might be - we'll be accepting applications until the 17th of September 2025 at midnight.

A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you're interested in this job, but don't tick all the boxes, apply anyway We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don't rule yourself out

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We're very used to making adjustments, so please don't be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it's important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don't already live here, you'll need to commit to moving here within your first three months.

Finally (finally), candidates who haven't submitted an application in the last 12 months will have their records removed from our recruitment database. You won't need to do anything. Your data will be automatically deleted.

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