System Administrator, IT Service Delivery

14 hours ago

Xinyi District, Taiwan Delivery Hero Full time NT$480,000 - NT$720,000 per year
Job Description


• Independently resolves IT issues for internal users through onsite and remote support.

•Owns the full lifecycle of IT services, including hardware/software installation, user onboarding/offboarding, and asset management.

•Capable of maintaining and exceeding key performance indicators (KPIs), service level agreements (SLAs), and customer satisfaction (CSAT) scores.

•Involved in various IT projects such as office builds and is responsible for installing and configuring IT equipment like networking, printers, meeting room and cabling.

•Ensures compliance with IT policies, participates in addressing security incidents, and manages vendor relationships and procurement processes in line with company guidelines.

•Proactively seeks to improve processes, maintains technical documentation, and helps onboard new team members.

 

Qualifications


•Minimum of 5 years' experience in helpdesk or L1 support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.

•Experience with networks, firewalls, and desktop computing/management technologies (like Fortinet, Palo Alto)

•Fluent in English, capable of basic correspondence with regional counterparts and engaging in meetings.

•Ability to work independently and own problems end-to-end

•High service orientation and customer skills

•Excellent verbal and communication skills

•An individual who pays attention to details

•At least deep knowledge in one or more of the following areas:

JIRA & Confluence usage

Intune and Jamf knowledge

Additional Information

【Nice-to-Have】

•ITIL, CompTIA A+ or relevant professional certifications

 

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