System Administrator, IT Service Delivery
12 hours ago
Job Description
- Independently resolves IT issues for internal users through onsite and remote support.
- Owns the full lifecycle of IT services, including hardware/software installation, user onboarding/offboarding, and asset management.
- Capable of maintaining and exceeding key performance indicators (KPIs), service level agreements (SLAs), and customer satisfaction (CSAT) scores.
- Involved in various IT projects such as office builds and is responsible for installing and configuring IT equipment like networking, printers, meeting room and cabling.
- Ensures compliance with IT policies, participates in addressing security incidents, and manages vendor relationships and procurement processes in line with company guidelines.
- Proactively seeks to improve processes, maintains technical documentation, and helps onboard new team members.
Qualifications
- Minimum of 5 years' experience in helpdesk or L1 support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
- Experience with networks, firewalls, and desktop computing/management technologies (like Fortinet, Palo Alto)
- Fluent in English, capable of basic correspondence with regional counterparts and engaging in meetings.
- Ability to work independently and own problems end-to-end
- High service orientation and customer skills
- Excellent verbal and communication skills
- An individual who pays attention to details
- At least deep knowledge in one or more of the following areas:
JIRA & Confluence usage
Intune and Jamf knowledge
Additional Information
【Nice-to-Have】
- ITIL, CompTIA A+ or relevant professional certifications
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