Investigations & Security Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

POSITION SUMMARY:

This position is responsible for working together with the Investigations Manager in providing effective investigations of fraud, criminal and internal misconduct against American Express, employees, products, services, merchants and customers.  Take a supporting role on Security Services, Crisis Management and Executive Protection as required.

This is an excellent opportunity to join a small and dynamic team for those persons with an aptitude to learn and grow their knowledge and skillset in fraud investigation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducting investigations relating to financial fraud, data privacy breaches, internal fraud, and other related cases, by gathering and analyzing documentary evidence, preparing case reports, and coordinating investigations with law enforcement.
• Contributing to the long-term goal of reducing/controlling card fraud by collaborating with law enforcement, merchants, and other security-minded organizations.
• Collect and compile evidence; document investigative activity and evidence in case management system.
• Pull data, locate records, and run reports; study data to uncover patterns, trends, and anomalies
• Collaborate on fraud and criminal investigations with counterparts internally and with external organizations
• Work with internal groups to help American Express minimize risk and exposure to fraud.
• Providing cross-functional support to other members of the Global Security team, as directed by the Director – Security & Investigative Services.

KNOWLEDGE/SKILLS:

• Highly developed analytical abilities with knowledge of finance and related transactions.
• A team-oriented mindset and ability to assimilate with the organization's enterprise-wide approach.
• Ability to identify opportunities to implement and recommend proactive opportunities to reduce fraud or risks to American Express, customers and merchants.
• Strong interpersonal skills. Ability to interact with a wide spectrum of internal and external parties and to develop an effective network of business and law enforcement contacts.
• Flexibility in schedule required. Ability to manage own workload and work to strict deadlines, when required.
• Excellent verbal, written and computer skills.

PREFERRED EXPERIENCE:

• Background in one of the following preferred: Financial risk, Fraud, AML/KYC, Compliance.
• Experience in an investigative role.
• Understanding of cyber related fraud methodologies.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.