Senior Manager, Operations

Job Description
Location: Taiwan (Taoyuan)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are seeking an experienced and results-driven Senior Manager of Operations to lead and enhance our warehouse fulfillment operations. This role is responsible for ensuring the accurate, timely, and efficient handling of inbound and outbound goods, maintaining operational compliance, and overseeing a high-performing team. The ideal candidate will bring a strong focus on warehouse fulfillment, labor planning, continuous improvement, and compliance with working time regulations.

As a Senior Manager of Operations, you will:

• Oversee day-to-day warehouse fulfillment activities, including receiving, inventory control, order picking, packing, shipping, and returns.
• Ensure timely and accurate order fulfillment to meet customer and business expectations.
• Develop and implement staffing schedules to support peak volumes and seasonal fluctuations, including quarter-end and year-end periods.
• Identify and execute process improvements to optimize space utilization, material flow, labor efficiency, and system usage.
• Establish and enforce Standard Operating Procedures (SOPs) to drive consistency and accountability in operations.
• Monitor warehouse KPIs such as pick accuracy, fulfillment rates, cycle times, and inventory accuracy.
• Enforce workplace safety, cleanliness, and environmental compliance standards.
• Train, coach, and supervise warehouse team members; foster a positive and high-performance work environment.
• Coordinate with internal departments and external partners to align operations with overall business goals.
• Maintain accurate documentation of inventory transactions, shipment records, and operational performance metrics.

We Are Looking For:

• Minimum 5 years of experience in warehouse operations, logistics, or distribution management.
• Equipped with strong leadership, analytical, and problem-solving skills.
• Excellent communication skills with the ability to lead cross-functional teams and drive results.
• Bachelor's degree preferred.

Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

About Us
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world's largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet's Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.