E-Bike Connector Quality Innovation Specialist
7 days ago
This pivotal position bridges the gap between end-user feedback and internal product innovation by systematically analyzing customer complaints and collaborating with R&D and quality teams.
- Investigate and respond to global customer complaints related to E-bike connector performance and reliability.
- Collaborate with quality, manufacturing, and R&D teams to identify root causes and drive corrective and preventive actions.
- Summarize complaint trends into actionable insights for product and process improvement.
Key responsibilities include regularly communicating with key accounts, distributors, and OEM customers in India and Southeast Asia, drafting and implementing improvement reports and quality documentation for internal and external stakeholders, representing the company in high-stakes complaint resolution scenarios, and traveling to client locations across India and Southeast Asia.
The ideal candidate has solid experience (5+ years) in customer complaint resolution, quality engineering, or failure analysis within a connector, cable, or electronic components manufacture, strong manufacturing floor background, deep understanding of quality systems, proven track record in turning customer feedback into R&D inputs, and fluent English and Mandarin language skills with strong cross-cultural communication abilities.
This strategic position offers exposure to executive leadership, a platform to influence product development and brand credibility globally, and competitive compensation and benefits.
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