
Product Quality Enhancement Specialist
6 days ago
At our company, we're reimagining the shopping experience with the goal of wowing each customer from the moment they open their app to the time an order is delivered to their doorstep.
We're looking for a talented Product Quality Enhancement Specialist to join our team in Taiwan. This exceptional opportunity will allow you to become a part of our growth story and create a world where customers wonder how they ever lived without us.
The Catalog Product Operations & Inspections Team is responsible for ensuring overall quality and accuracy across all tasks related to inspecting and improving label quality. As a Product Quality Enhancement Specialist, you'll be a process improvement specialist focused on enhancing the accuracy of labeling work performed by operators.
You'll lead team members and collaborate with various teams to drive improvements in the inspection process, analyze operator error types, refine SOPs, and expand operator skill sets to deliver better results.
- Key Responsibilities:
- Inspection and Root Cause Analysis: Improve the data labeling process and inspect the work of the operation team to improve quality, analyze the root cause of errors discovered during the inspection process
- Operation SOP and Tool Improvement: Create and improve standard procedure guides that serve as work standards, take charge of improving tools required for operation
- Project Leading and Stakeholder Communication: Lead accuracy improvements in various labeling projects, communicate flexibly with various related departments
Requirements:
- Chinese Traditional Language Available
- Proficiency in using Excel or experience in various data analysis
- Strong understanding of e-commerce business models
- Excellent communication and negotiation skills when collaborating with internal stakeholders
Preferred Qualifications:
- Bilingual proficiency in English or Korean
- Experience in using SQL or similar customer service platforms
Recruitment Process:
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Additional Information:
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Our company has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection may receive preferential treatment for employment in accordance with applicable laws.
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