Senior Quality Control Specialist

4 days ago

Taipei, Taiwan beBeeQuality Full time

Job Title: Quality Assurance Specialist

Coupang is on a mission to disrupt the e-commerce industry with its unparalleled reputation for being a leading and reliable force. We are proud to have the best of both worlds – a startup culture with the resources of a large global public company.

We exist to wow our customers by making shopping, eating, and living easier than ever. Our team plays a critical role in ensuring a positive customer experience by monitoring and managing key performance indicators of sellers.

The Seller Performance Management Team is responsible for identifying and addressing sellers who negatively impact customer satisfaction, adhering to Coupang's service standards. We strive to foster an environment where sellers can improve their operations and align with our commitment to excellence.

Seller Performance Management Responsibilities:

  • Manage seller performance in accordance with policy guidelines, including tasks related to sales suspension, reinstatement, and communication via guidance emails.
  • Review and process seller appeals with thorough evaluation and accurate documentation.
  • Keep monitoring and screening seller listings to ensure compliance with regulations and safety guidelines.
  • Develop and execute operational plans from both customer and seller perspectives to enhance the overall experience.
  • Draft and refine Standard Operating Procedures (SOPs) while proposing process improvements for operational efficiency.
  • Propose and support the implementation of new policies aimed at enhancing seller management strategies.
  • Conduct data analysis to identify trends and provide actionable insights for seller performance optimization.

Required Skills and Qualifications:

  • Minimum of 2 years of experience in a related department or company.
  • Bachelor's degree or above.
  • Proficiency in MS Excel, MS Word, and PowerPoint.
  • Strong attention to detail and a high sense of responsibility.
  • Excellent verbal and written communication skills for effective cross-functional collaboration.
  • Adaptability to handle diverse tasks in a dynamic environment.
  • Strong problem-solving skills with a proactive approach to improvement.
  • English proficiency is required; fluency in Korean is a great plus.

Preferred Qualifications:

  • Proficiency in SQL for data analysis and reporting.
  • In-depth understanding of e-commerce and online shopping services.

Recruitment Process:

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the email address submitted at the application stage.

Things to Consider:

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Equal Opportunities for All:

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

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