Senior Operations Associate, Japan Merchant Success

7 days ago

Taipei Taipei City, Taiwan Klook Full time $70,000 - $120,000 per year

What You'll Do
:

  • Lead an operations team to deliver high-quality, end-to-end administrative and supply-side support.
  • Lead a team to drive business growth by delivering reliable, high-quality operational support at scale
  • Allocate tasks and projects effectively to maintain a well-balanced workload across the team
  • Foster team members' growth and development through guidance, feedback, and support
  • Merchant Support:
  • Respond to common merchant inquiries on behalf of supply teams.
  • Conduct onboarding and regular training sessions for new merchants.
  • Maintain and update merchant portal guidelines and related resources.
  • Identify and fulfill other needs to improve overall merchant satisfaction.
  • Supply Operations
  • Assist in onboarding new products and configuring backend systems to ensure smooth operations and a seamless user experience.
  • Support the creation, formatting, and management of operational content across platforms (no creative writing required).
  • Operate various internal and external tools to perform day-to-day tasks—fast learners are highly valued.
  • Participate in project-based assignments to support business growth and operational improvement.

What You'll Need:

  • At least 3 years of experience in the OTA industry, e-commerce, or a related field. Experience in leading and managing young and multi-lingual colleagues is a plus.
  • Strong attention to detail with excellent organizational and operational skills.
  • Proactive, self-motivated, and comfortable working in a fast-paced environment.
  • Globally minded and adept at working across diverse cultural backgrounds and time zones.
  • Fluent in Japanese and English; Mandarin proficiency is a plus.

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