Customer Success Operations Associate

22 hours ago

Taipei City, Taiwan BTSE Full time NT$1,200,000 - NT$2,400,000 per year

About BTSE
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group
is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE's diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About The Opportunity
We're looking for a Customer Success Operations Associate to support the team by maintaining operational discipline, ensuring data accuracy, and keeping dashboards and reporting tools up to date. This role is critical in keeping our systems clean, our processes consistent, and our data reliable.

You won't be reinventing processes—you'll be enforcing them. This role is best suited for someone who is detail-obsessed, process-driven, and confident working with data tools to provide clear visibility into business performance.

Responsibilities

  • Maintain data hygiene: Regularly audit and clean CRM and internal tools to ensure accuracy and completeness
  • Own dashboards and reporting: Set up, update, and maintain operational dashboards that track performance and KPIs
  • Enforce operational processes: Ensure existing processes are being followed correctly across the business
  • Monitor key metrics: Track core operational indicators and flag anomalies or gaps in execution
  • Support routine reporting: Deliver weekly and monthly reports to support team visibility and leadership planning
  • Document updates and changes: Keep internal documentation up to date for processes, workflows, and reporting standards

Requirement

  • 4+ years of experience in Business Operations, Sales/CS Ops, or a data-heavy operational role
  • Strong proficiency in Excel/Sheets and data visualization tools (e.g., Looker, Tableau, or equivalent)
  • Familiarity with CRM systems (Salesforce, HubSpot, or similar)
  • Highly organized and reliable, with a strong attention to detail
  • Process-oriented mindset with a drive for consistency and execution
  • Able to work independently and stay on top of recurring tasks and reporting cycles

Nice to have

  • Experience in crypto, fintech, or a B2B SaaS company
  • Exposure to customer success operations or revenue operations
  • Experience with workflow documentation tools (e.g., Notion, Confluence, or similar)

Perks & Benefits

  • Competitive total compensation package
  • Various team building programs and company events
  • Comprehensive healthcare schemes for employees and dependants
  • And many more Apply and let us tell you more

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