Multilingual Customer Success Manager

1 day ago

Taipei Taipei Taiwan Shanghai BSF Human Resources Co. Full time NT$900,000 - NT$1,200,000 per year


Job brief

Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.

As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries or regions.

The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.

Job Highlights:

  • An interesting and ambitious role in a successful international company.
  • Product portfolio with advanced technology, reliable quality, and brand influence.Provide competitive salary that matches experience and position
Responsibilities
  • Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings.
  • Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
  • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Coordinate internal resources to support product delivery, implementation, and deployment.
  • Identify and analyze customers needs to help the internal team improve product offering.
  • Output and share customer success stories and best practices in the industry.
  • Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.
Requirements
  • Bachelor degree or above;
  • At least 5 years of B2B customer success 、customer service or account management experience in SaaS related fields;
  • The deep understanding of the beauty industry is preferred;
  • Being able to speak and write in English and Mandarin fluently. A third language skill such as Japanese or Korean is a plus.
  • Excellent analytical and structured problem-solving skills.

  • Customer Success Manager

    1 day ago

    Taipei, Taiwan Razer Inc. Full time $60,000 - $120,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taiwan Speak Full time $90,000 - $120,000 per year

    About usOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taiwan Speak Full time NT$900,000 - NT$1,200,000 per year

    About us Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been...

  • Customer Success Manager

    1 day ago

    Taipei, Taiwan Speak Full time NT$60,000 - NT$120,000 per year

    About usOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Customer Success Manager

    2 weeks ago

    Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...

  • Principal Customer Success Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan PTC Full time NT$1 - NT$2 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Manager, Workflows

    3 days ago

    Taipei, Taipei City, Taiwan LSEG Full time $60,000 - $120,000 per year

    Customer Success Managers (CSMs) connect our clients to LSEG's solutions.As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.This role focuses primarily on driving adoption, integration and...

  • Customer Success Manager, Workflows

    5 days ago

    TWN-Taipei- Songren Road, Taiwan LSEG Full time NT$60,000 - NT$120,000 per year

    Customer Success Managers (CSMs) connect our clients to LSEG's solutions.As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.This role focuses primarily on driving adoption, integration and...

  • Customer Success Account Manager

    2 weeks ago

    Taipei, Taiwan Microsoft Full time NT$720,000 - NT$1,440,000 per year

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Specialist

    1 week ago

    Taipei, Taipei City, Taiwan WOO Full time NT$900,000 - NT$1,200,000 per year

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...