Associate, Merchant Success

1 week ago

Taipei City, Taiwan Klook Full time $60,000 - $120,000 per year

About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help
bring the world closer together through experiences
.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

  • Customer First
  • Push Boundaries
  • Critical Thinking
  • Build for Scale
  • Less is More
  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

What You Will Do:

  • Support operational aspects of hotel partners, including but not limited to booking, finance, and content-related inquiries, ensuring issues are resolved effectively and promptly.
  • Assist hotel merchants in joining Klook marketing campaigns and setting up promotional discounts in the backend system.
  • Ensure the quality of content and inventory accuracy for directly contracted hotels.
  • Serve as the primary point of contact for hotel operations in selected markets, handling inquiries and resolving issues.
  • Work cross-functionally with Business Development, Finance, Marketing, and Customer Support teams to address partner needs and ensure seamless execution.
  • Drive accurate and comprehensive performance tracking and reporting to support continuous improvement.

What you will need:

  • Have 1-2 years of experience in operations, marketing, or a related field.
  • Native or fluent in English and Mandarin.
  • Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment.
  • Resourceful, agile, detail-oriented, and willing to adapt to fast changes.
  • Outstanding communication skills both written and verbal.
  • Tech savvy with proficiency in GSuite, especially GSheets.
  • Proven numerical and analytical abilities.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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