Corporate Business

2 weeks ago

Taipei Taipei City, Taiwan Line Friends America Full time NT$900,000 - NT$1,200,000 per year

Find Your Next Career

Corporate Business - Review Operation Management - Associate Manager

TaipeiLINE TaiwanBusiness & SalesFull-time

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Position Description

  • Review Goal Management: Define operational goals for the review team, confirm execution plans, and monitor results.
  • Review Quality Management: Ensure service quality and performance achievement of the review team, driving continuous improvement.
  • Workforce Optimization: Develop training programs and documentation, provide systematic training and follow-ups, and enhance reviewer efficiency.

Responsibilities

  • Data Tracking & Trend Forecasting: Manage performance through data-driven methods, analyze demand and supply variations, anticipate trends, and propose workforce allocation strategies.
  • Complex Case Handling: Address complex cases or special requirements by listening to stakeholder needs and developing solutions that balance multiple perspectives.
  • Process Standardization: Establish standardized workflows and consistent evaluation criteria in line with review regulations.
  • Knowledge Sharing & Standard Building: Host regular case discussions to encourage experience sharing, foster consensus, continuously optimize workflows, and develop common standards.

Qualifications

  • Experience: Minimum 5 years of relevant review experience; proficient in review system operations.
  • Analytical Skills: Proven ability to transform data insights into actionable process optimization initiatives with successful implementation results.
  • Communication & Collaboration: Excellent coordination skills and strong ability to work collaboratively with teams.
  • Personal Traits: Proactive, detail-oriented, reliable, and equipped with strong logical thinking skills.

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