Associate, Korea Merchant Success

1 week ago

Taipei Taipei City, Taiwan Klook Full time $80,000 - $120,000 per year

About Merchant Success at Klook:

At Klook, we connect people to memorable experiences across the world. Our Merchant Success team ensures our merchant partners in Korea deliver the best possible products and customer journeys. We work closely with local merchants, supporting their operations and optimizing their offerings on the Klook platform through collaboration and data-driven improvements.

What you'll do:

  • Merchant and Product Onboarding: Manage onboarding for new merchants and products, including gathering information, guiding merchants, and conducting training on Klook's system.
  • Product Quality Control: Ensure all product listings maintain the highest standards in content, pricing, availability, and customer satisfaction.
  • Content Review: Conduct test bookings and regular reviews to improve product content and the customer experience.
  • Merchant Support: Address merchant questions, provide guidance on self-service tools, and deliver prompt solutions to issues.
  • Sales Support: Work with the Business Development Manager to drive product exposure and sales growth.
  • Cross-team Coordination: Liaise with Customer Experience, Settlement, and other internal teams to resolve merchant, customer, or B2B partner inquiries.
  • Ad-Hoc Projects: Handle special assignments as required by your manager.

What you'll need:

  • Language: Fluent in Korean and English (Mandarin is an advantage)
  • 1 year in account management or client service experience is preferred; internship experience also considered.
  • Industry Background: Previous exposure to e-commerce or the travel sector is a plus.
  • Detail-Oriented: Diligent and organized with a drive for accuracy and quality.
  • Problem Solver: Proactive in identifying improvements and handling issues with a customer-first approach.
  • Team Player: Effective communicator who collaborates well with a multicultural team.
  • Adaptable: Willing to learn, open to feedback, and comfortable in a fast-changing environment.
  • Strong writing skills are an advantage.

What you'll get

  • A global team of supportive colleagues
  • The rare chance to shape a leading travel and leisure platform
  • Opportunities for personal and professional growth
  • Ownership of projects with real impact

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