Customer Success Specialist

12 hours ago

Taipei Taipei City, Taiwan Ubiquiti Inc. Full time $40,000 - $60,000 per year

About Ubiquiti
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT.

Role Description

Ubiquiti's Taipei office is seeking a highly motivated and skilled Customer Success Specialist. In this role, you will create user-centric content (UI strings, help articles, community posts, release notes, training materials, etc.), handle support tickets, and perform other tasks that drive customer satisfaction. As a key member of our team, you'll work closely with writers, PMs, QAs, and Technical Support in Taiwan and other offices. We value candidates who demonstrate both experience and flexibility—qualities that will help you identify content gaps, propose actionable improvements, and manage multiple tasks simultaneously, from copywriting to handling support tickets and delivering presentations to potential clients.

Responsibilities

  • Work closely with PMs and QAs to understand product features and specifications, ensuring timely creation of copy for product launches and associated timelines.
  • Independently create high-quality content for various product lines, including UI strings, help articles, FAQs, community posts, release notes, training materials, and more.
  • Identify areas for improvement and enhance the user experience by setting up our devices and using the user interface.
  • Identify content gaps and propose actionable enhancements to elevate the overall user experience.
  • Create customer-facing materials and presentations that support sales initiatives.
  • Collaborate with support teams to efficiently manage and resolve support tickets in a timely manner.
  • Engage in various tasks aimed at enhancing customer success and overall user satisfaction.

Requirement

  • Native-level proficiency in both Chinese and English.
  • A minimum of 2+ years in UX writing, technical writing, or copywriting.
  • Experience in technical support or customer support.
  • Ability to perform effectively under high-pressure situations, delivering timely and high-quality results.
  • MS/BS in Computer Science, English, or a related field.
  • Good knowledge of HTML and basic experience with Figma.
  • Strong team player who can also work independently and adapt flexibly to changing needs.
  • Excellent multi-tasking and time-management abilities, with a keen aptitude for prioritizing tasks effectively.

Benefits

  • International work environment and work with global development teams.
  • Excellent work conditions.
  • Competitive package we can and do offer great pay, perks, and benefits.
  • Group insurance; Health insurance.
  • Flexible working patterns.
  • Free drinks and snacks in the office.

  • Customer Success Specialist

    6 days ago

    Taipei, Taipei City, Taiwan WOO Full time NT$900,000 - NT$1,200,000 per year

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...

  • Customer Success and Content Moderation Specialist

    4 days ago

    Taipei City, Taiwan TRON DAO Full time NT$480,000 - NT$1,440,000 per year

    About the jobAs our slogan states, "Your stream, Your rules," DLive is trying to build a community for people to have the freedom to deliver their creativity to the world.To be a Customer Success and Content Moderation Specialist, you will be maintaining the integrity of the content on our platform in adherence to our terms of service guidelines, while...

  • Customer Success Manager

    1 week ago

    Taipei, Taiwan Speak Full time $90,000 - $120,000 per year

    About usOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Customer Success Manager

    1 week ago

    Taipei, Taiwan Speak Full time NT$900,000 - NT$1,200,000 per year

    About us Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been...

  • Customer Service Specialist

    12 hours ago

    Taipei, Taipei City, Taiwan Coupang Full time $40,000 - $80,000 per year

    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international...

  • Principal Customer Success Manager

    1 week ago

    Taipei, Taipei City, Taiwan PTC Full time NT$1 - NT$2 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About AppierAppier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...

  • Customer Success Manager, Workflows

    12 hours ago

    Taipei, Taipei City, Taiwan LSEG Full time $60,000 - $120,000 per year

    Customer Success Managers (CSMs) connect our clients to LSEG's solutions.As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.This role focuses primarily on driving adoption, integration and...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...

  • Customer Success Account Manager

    1 week ago

    Taipei, Taiwan Microsoft Full time NT$720,000 - NT$1,440,000 per year

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...