Customer Success and Content Moderation Specialist

3 days ago

Taipei City, Taiwan TRON DAO Full time NT$480,000 - NT$1,440,000 per year

About the job

As our slogan states, "Your stream, Your rules," DLive is trying to build a community for people to have the freedom to deliver their creativity to the world.

To be a Customer Success and Content Moderation Specialist, you will be maintaining the integrity of the content on our platform in adherence to our terms of service guidelines, while upholding the people's freedom of expression. Also, you are responsible for ensuring that customers are satisfied with DLive and that their needs are met. You will have to engage with customers, provide them guidance and support.

You will ensure that all content on our platform will follow the service guidelines, including Live streams, VODs, chat, and user profiles. You are the bridge between users and the platform, assisting users in solving problems through a support ticket system. It is hoped that over time, you may assist in research and development into better processes to make content moderation more streamlined and accurate.

Preferred requirements

  • English native proficiency , a second language such as French or German would be a plus.
  • 2+ years' experience working in customer service or a content moderation environment preferably for a technical SaaS product.
  • Good communication and organizational skills to handle a large number of tickets and requests.
  • Ability to proactively identify problems.
  • Work independently without direct supervision.
  • Fixed working hours:

*Sunday: 9am - 12pm (3h)

*Monday: 5am - 12pm (7h)

*Tuesday: 5am - 9am (4h)

*Friday: 21pm - 1am (4h)

*Saturday: 21pm - 1am (4h)

  • Additional flexible working hours: depending on the team's needs and arrangement.

What you'll do at DLive

  • Monitor and moderate all contents through our platform, take necessary actions immediately to ensure the integrity of our platform remains intact.
  • Make reports on moderation status and recommendations on moderation practices.
  • Work closely with cross-functional teams, such as product, legal, and marketing on complex issues to ensure we are providing swift and quality solutions.
  • Pay close attention to team KPIs when performing everyday tasks.
  • Solve incoming support tickets.
  • Monitor chats on DLive's Discord, and answer community member's questions.

  • Content Moderator(Contractor)

    5 days ago

    Taipei, Taipei City, Taiwan CoinMarketCap Full time NT$480,000 - NT$1,440,000 per year

    CMC Community is seeking a Content Moderator to maintain a safe, engaging, and high-quality environment for our users. This role involves reviewing user-generated content, enforcing platform guidelines, and mitigating spam, scams, and policy violations. The ideal candidate is detail-oriented, proactive, and experienced in content moderation or trust &...

  • Content Marketing Specialist

    5 days ago

    Taipei, Taipei City, Taiwan Digital Workroom Full time NT$720,000 - NT$2,160,000 per year

    Job Description: Content Marketing Specialist (Bilingual - Chinese and English)Position OverviewWe are seeking a creative and results-driven Content Marketing Specialist to join our team in a fully remote capacity. This role requires fluency in both Chinese and English, as you will be crafting content and engaging with audiences across diverse regions....

  • Website Content Specialist

    3 days ago

    Taipei City, Taiwan PharmaEssentia Corp. Full time NT$720,000 - NT$1,440,000 per year

    We are seeking a highly skilled Website & Digital Content Specialist to join our pharmaceutical company in Taiwan. This role will be responsible for managing, updating, and optimizing our global website content, ensuring accuracy, compliance, and timely execution of updates. The ideal candidate will have strong experience in biopharma or life sciences...

  • Customer Success Specialist

    5 days ago

    Taipei, Taipei City, Taiwan WOO Full time NT$900,000 - NT$1,200,000 per year

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...

  • Content and Copy

    2 weeks ago

    Taoyuan City, Taoyuan City, Taiwan SHL Medical Full time $90,000 - $120,000 per year

    About SHL MedicalSHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. With a global team of 6,000 employees, we partner with leading pharmaceutical and biotech companies to deliver innovative autoinjectors, pen injectors, and other drug delivery systems that ensure effective treatment for...

  • Customer Success Manager, Workflows

    2 days ago

    TWN-Taipei- Songren Road, Taiwan LSEG Full time NT$60,000 - NT$120,000 per year

    Customer Success Managers (CSMs) connect our clients to LSEG's solutions.As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.This role focuses primarily on driving adoption, integration and...

  • Customer Success Manager

    7 days ago

    Taipei, Taiwan Speak Full time $90,000 - $120,000 per year

    About usOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Customer Success Manager

    7 days ago

    Taipei, Taiwan Speak Full time NT$900,000 - NT$1,200,000 per year

    About us Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been...

  • Principal Customer Success Manager

    1 week ago

    Taipei, Taipei City, Taiwan PTC Full time NT$1 - NT$2 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About AppierAppier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...