Customer Service Specialist

1 week ago

Taipei Taipei City, Taiwan Coupang Full time $40,000 - $80,000 per year

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"

Position : Customer Service Specialist (CS Program Management)

To design, establish, and continuously optimize operational processes to enhance efficiency and deliver exceptional customer experience.

What will you do?

  • Process Development and Optimization: Design and refine workflows that align with business goals and improve efficiency. Identify bottlenecks and pain points through data-driven analysis and implement impactful solutions.
  • Cross-Functional Collaboration: Foster clear and effective communication between CS and other departments to ensure seamless collaboration. Serve as a bridge to align CS initiatives with broader organizational goals.
  • Data-Driven Decision Making: Create and monitor key metrics, including contact rate, escalation rate, repeat contact rate, handling time, and customer satisfaction. Use data insights to identify optimization opportunities and measure success.
  • Project Management: Lead cross-functional projects, ensuring timely delivery and alignment with strategic objectives. Manage resources effectively, prioritize tasks, and track progress against project goals.
  • Innovation and Automation: Drive systematization and automation efforts to reduce manual efforts and improve scalability. Collaborate with technical teams to implement automation tools and solutions.

Essential Qualifications:

  • Require 2 years working experience, project management or analysis is preferred.
  • Proven experience in establishing and optimizing large-scale operational processes.
  • Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success.
  • Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

  • Customer Service Specialist

    1 week ago

    Taipei, Taiwan Beame Full time $40,000 - $80,000 per year

    About BEAME Medical Technology Limited: is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team...

  • Customer Service Senior Specialist

    1 week ago

    Taipei–Keelung Metropolitan area, Taiwan Coupang Full time $60,000 - $80,000 per year

    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international...

  • Customer Experience Specialist – English

    1 week ago

    Taipei, Taipei City, Taiwan Agoda Full time $40,000 - $60,000 per year

    Seoul, South KoreaAbout AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees...

  • Service Specialist

    1 week ago

    TWN - Taipei - Taipei, Taiwan Ecolab Full time $40,000 - $80,000 per year

    See why Food Processing Magazine honored Ecolab Pest Elimination as The Top Pest Management CompanyEcolab is seeking a Pest Service Specialist to join its industry leading Pest Elimination team. In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers....

  • Customer Account Specialist

    1 week ago

    Taipei, Taipei City, Taiwan Analog Devices Full time $80,000 - $120,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Customer Service Specialist(Tier 3)

    1 week ago

    Taipei, Taipei City, Taiwan Coupang Full time $600,000 - $1,200,000 per year

    我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang...

  • Supv, Customer Service

    1 week ago

    Tainan City, Taiwan Ultra Clean Technology Full time $80,000 - $120,000 per year

    Job SummaryThe Supv, Customer Service is responsible for leading a strategic global account or a site-specific Customer Solutions team. This role provides leadership and direction to ensure a seamless customer experience throughout the entire order process. The manager plays a key role in driving customer retention by addressing and resolving concerns,...

  • Customer Success Specialist

    1 week ago

    Taipei, Taipei City, Taiwan Ubiquiti Inc. Full time $104,000 - $130,878 per year

    About UbiquitiAt Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of...

  • Customer Account Specialist

    1 week ago

    Taipei, Taiwan Analog Devices Full time $80,000 - $120,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Customer Service

    1 week ago

    Taipei, Taipei City, Taiwan Haleon Full time $80,000 - $120,000 per year

    Are you looking for a logistics management role that allows you to accelerate product distribution and drive efficiency? If so, this Customer Service & Logistics Supervisor role could be an exciting opportunity to explore.This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the...