Customer Support Specialist

5 hours ago

Taipei Taipei City, Taiwan BYDFi Full time NT$500,000 - NT$800,000 per year

Company Description

BYDFi is a globally recognized social trading platform established in 2020, offering professional and innovative cryptocurrency trading services for investors worldwide. With the motto "BUIDL Your Dream Finance," BYDFi revolutionizes the trading experience with an intuitive user interface and advanced tools. The platform empowers users with autonomy and aspires to leave a lasting impact on the cryptocurrency sector's evolution. BYDFi is committed to delivering a seamless and exceptional trading journey for its users.

Role Description

This is a full-time on-site role for a Customer Support Specialist, based in Taipei. The Customer Support Specialist will handle inquiries from users, provide technical support, and resolve customer issues promptly and effectively. Responsibilities include addressing customer concerns, ensuring customer satisfaction, and using analytical skills to identify and solve problems. Regular collaboration with teams to improve service quality and user experience is also a key aspect of this role.

Qualifications

  • Strong skills in Customer Support and dedication to delivering high-level Customer Satisfaction
  • Excellent Interpersonal Skills to communicate effectively and professionally with users
  • Proficiency in Technical Support and ability to troubleshoot and resolve queries effectively
  • Demonstrated Analytical Skills to identify trends and enhance problem-solving capabilities
  • Fluency in English and proficiency in other languages is a plus
  • Ability to work collaboratively in a dynamic environment
  • Previous experience in the cryptocurrency or fintech industry is an advantage

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