Customer Service Specialist
1 day ago
WHAT YOU WILL OWN:
- Assist customer issues via chat with excellent quality customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
- Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
- Develop excellent product knowledge to enhance customers' experience and support.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
- Grow as part of Live Operations in line with our client values and COE principles.
- Work on personal and team goals as part of a dynamic team in a fast paced environment.
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