Customer Service Specialist

7 hours ago

New Taipei City New Taipei City, Taiwan Taiwan Semiconductor Full time $40,000 - $60,000 per year

Responsible for managing end-to-end order processing and fulfillment for semiconductor products. This role ensures accuracy and compliance throughout the order lifecycle, collaborates with cross-functional teams, and drives timely delivery and data integrity. Success in this position requires strong attention to detail, clear communication, and the ability to operate effectively in a dynamic global supply chain environment.


• Process customer orders in company systems (e.g., Oracle), ensuring adherence to policies, contractual terms, and timelines.


• Provide proactive and accurate updates on order status, supply constraints, and issue resolution.


• Build and maintain professional relationships with customer contacts and internal teams, including Account, IT, and Support.


• Address and resolve complaints, returns, and invoice discrepancies by clarifying requirements and coordinating solutions.


• Lead initiatives to improve order management processes and optimize system performance.

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