Key Account Manager

17 hours ago

Taipei Taipei City, Taiwan Groupe SEB Full time NT$1,200,000 - NT$2,400,000 per year

Main responsibilities:

1.Client Relationship Management:

  • Develop and maintain strong relationships with key account clients.
  • Understand client needs and expectations and ensure company products and services meet these needs.
  • Conduct regular meetings and communications with clients to ensure satisfaction and address any issues.

2.Business Development:

  • Identify new business opportunities within existing key accounts.
  • Expand the company's footprint and market share within these accounts.
  • Develop and implement strategic plans to increase sales and profitability.

3.Sales Management:

  • Set and achieve sales targets for key accounts.
  • Monitor and manage sales performance, ensuring targets are met or exceeded.
  • Provide training and support to sales teams to enhance performance.

4.Customer Service:

  • Address client complaints and resolve issues promptly to maintain high levels of customer satisfaction.
  • Gather client feedback and use it to improve products/services.
  • Collaborate with internal teams to ensure client needs are met efficiently.

5.Reporting and Analysis:

  • Prepare regular reports on key account performance and business progress.
  • Analyze sales data and client behavior to identify trends and opportunities.
  • Present findings and recommendations to senior management.
  • Team collaboration: Ability to work effectively within a team and across functions.

Required qualifications and skills:

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience as a Key Account Manager or relevant role.
  • Strong understanding of sales principles and customer service practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and market trends.
  • Strategic thinker with strong problem-solving capabilities.
  • Proficiency in Microsoft Office and CRM software.

Skills:

  • Relationship building: Ability to establish and maintain robust relationships with key clients.
  • Negotiation: Skilled in negotiating terms and agreements to benefit both the company and the client.
  • Analytical skills: Ability to analyze data and make informed business decisions.
  • Organizational skills: Exceptional ability to organize and prioritize tasks to meet deadlines.

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