NL-【Leadership | B2B | US company】Operation Manager

1 week ago

New Taipei City New Taipei City, Taiwan IN Search Management Consultants Co., Ltd 卓恩管理顧問有限公司 Full time $90,000 - $120,000 per year

Responsibilities |

Leadership & Team Management

  • Lead and develop cross-functional teams in supply chain and customer service to achieve operational excellence.
  • Set clear goals, provide coaching, and foster a high-performance, collaborative culture.
  • Act as a key decision-maker to resolve escalated issues and ensure smooth daily operations.

Supply Chain Management

  • Oversee procurement, supplier management, inventory control, and logistics to ensure on-time and cost-effective delivery.
  • Optimize supply chain processes using ERP/MRP systems and key performance metrics.
  • Align supply chain strategies with business goals in collaboration with sales, engineering, and other departments.

Customer Service Management

  • Manage customer service operations to deliver timely, accurate, and professional support.
  • Monitor service performance (e.g., response time, resolution rate, customer satisfaction) and drive continuous improvement.
  • Strengthen client relationships by ensuring effective communication and issue resolution.

Requirements |

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
  • 10 +years of experience in operations, with at least 5 years in a leadership role managing both supply chain and customer service functions.
  • Proven B2B operations experience
    in supply chain and customer service, preferably within an industrial or manufacturing environment.
  • Strong people management skills with proven ability to inspire, coach, and retain high-performing teams.
  • Experience in global supply chain operations, 3PL management, and customer service performance improvement.
  • Proficiency in ERP/MRP systems and customer service management tools.
  • Excellent problem-solving, communication, and collaboration skills, with fluency in English and Chinese.

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