Process Optimization Specialist

8 hours ago

Taipei, Taiwan beBeeBusiness Full time

We are seeking a highly skilled Business Process Analyst to join our team. In this role, you will play a critical part in bridging business needs with technology solutions.

The successful candidate will have a strong background in business process analysis and redesign, with excellent problem-solving and analytical abilities. You will be responsible for analyzing business processes, designing user-centric solutions, and facilitating collaboration between users and technical teams.

Key responsibilities of the role include:

  • Prepare and maintain BA documentation, including requirement matrices, gap analyses, business process models, functional specifications, user experience designs, change/enhancement request forms
  • Facilitate or assist in workshops, requirement sessions, and stakeholder discussions
  • Support communication with users to clarify expectations and gather feedback
  • Prepare training documentation and conduct or support training sessions
  • Perform testing-related tasks, including test script development, execution, and reporting
  • Provide post-implementation support and act as a liaison between users and technical teams for issue escalation

You will also contribute to innovation and strategy alignment by researching tools and methodologies to improve process efficiency and project delivery. Additionally, you will analyze and document data sources, support data visualization design and dashboarding initiatives, and perform data simulation, testing, and reconciliation.

Requirements for the role include:

  • Minimum 3 years of experience in project implementation and system support
  • Fluent in English (verbal and written)
  • Strong skills in business process analysis and redesign
  • Excellent problem-solving and analytical abilities
  • Ability to operate under pressure and manage multiple priorities
  • Strong interpersonal and communication skills for working across teams
  • High level of initiative, ownership, and a proactive mindset

Preferred qualifications include experience with ERP/CRM implementation, background in SaaS solution design/configuration, familiarity with User Experience (UX) design principles, knowledge of software/application development project management, and exposure to global projects or working with cross-regional teams.

As a Business Process Analyst, you will be expected to drive innovation and efficiency in sales workflows, deliver timely, professional support to Sales and Sales Ops teams, express ideas concretely and manage stakeholder communications effectively, and keep pace with new tools, products, industry practices, and technology trends.

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