Taiwan Supply Chain Lead

2 weeks ago

Taipei City, Taiwan GlaxoSmithKline Full time $90,000 - $120,000 per year
Job Purpose:Key responsibilities:
  • Manage outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processes
  • Primary point of contact to Commercial/customers/distributors/LSPs for current inventory availability, physical inventory/batch status, and reconciliation discrepancies
  • Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) within the local systems used
  • Inform Commercial/distributors/customers and LSPs of planned inbound supply and instruct of stock shortages or stock-outs that will impact supply
  • Where required support the generation / identification of stock-at-risk due to shelf-life/saleable date cs
  • Liaise with the RSDH Supply Chain Planning team and the LOC to consolidate and implement required actions on stock-at-risk, including implementation of write-off across required functions
  • Manage local processes and liaise with LSPs, GSK Regulatory and local authorities to manage logistics activities for Pack Changes, Discontinuations, first-time new product importation, free samples, clinical trial deliveries, Tender samples etc
  • Initiate internal processes to flag missing, out-of-spec, or damaged inbound stock and support through investigations with LSP/LOC/SCP
  • Liaise with central Pharma Logistics functions (e.g. Logistic Control Centers, (LCC), site dispatch teams) to ensure complete documentation to support inbound flow of product
  • Coordination and execution of ad-hoc and/or regular subcontract packing, including re-work, conversion and combination of packs. Manage the scheduling of subcontract packing, the physical provision of required materials and communication back into Supply Chain/Commercial of product availability. Ensure visibility of inventory to Supply Chain throughout repacking process.
  • Execute logistics activities in compliance with GSK Quality and EHS standards
  • Lead/support continuous improvement initiatives to enhance people, supply chain processes and performance while ensuring timely implementation of assigned projects. Collaborate with cross-functional teams & & GC&I markets to identify and implement best practices.
  • Accountable for the Market KPIs and therefore to drive improvements in accuracy, bias, working capital and customer service including On-Time-In-Full (OTIF)
  • Responsible for recruiting, managing and building an effective Taiwan Supply Chain team, ensuring there is a robust succession planning is in place for key roles
  • May perform other duties as assigned.
Basic Qualifications:
  • Bachelor's degree in supply chain related discipline / Pharmaceutical / Finance / Analytics
  • Experience in Supply Chain Management, Commercial, Analytical or Financial People or matrix leadership in pharmaceutical industry, FMCG experience would be advantage
  • Good knowledge of Supply Chain processes and supporting systems within a global business environment.
  • Broad end-to-end supply chain knowledge.
  • Sound knowledge of Logistics in Current Good Manufacturing Practices (GMP) environment
  • Demonstrable networking & influencing skills at all levels with proven relationship-building abilities with LOC LT and GM.
  • Strong understanding of the expectations of working in highly controlled GMP/GDP environment.
  • Order to cash
  • Warehouse & Distribution models
Preferred Qualifications:
  • Strong project management skills
  • Strong understanding of distribution and warehouse management systems
  • Strong analytical, problem solving and critical thinking skills
  • Excellent leadership and influencing skills
  • Strong SAP knowledge

GlaxoSmithKline

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