Information Technology Operations Specialist

5 hours ago

Taipei Taipei City, Taiwan Coupang Full time $60,000 - $80,000 per year

Role Overview:

This role is an integral part of Coupang's Corporate IT team to represent our offices in Taipei, Taiwan, this position is responsible for taking care of end user support, endpoints and infrastructure related technology issues with strong organizational skills and good attention to detail. The person should be a clear communicator who works well across the departments within Corporate IT and displays strong stakeholder & vendor management skills.

This Staff IT Operation Engineer will report directly to the Director IT; Corporate IT team members are expected to uphold the highest standards of accountability integrity and professionalism.

This position is required to act as a hands-on operation manager and forward thinking leader to support the end users overall to secure medium- and long-term growth. We look forward to an IT professional who applies knowledge and expertise to resolve issues proactively or respond to end user requests in a timely manner along with Coupang's growth.

What You Will Do:

  • Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
  • Purchase and install IT endpoint/network equipment and devices
  • Operate and provide maintenance support in IT endpoint/network equipment and devices
  • Manage IT assets and report regularly
  • Perform continuous process improvements for an efficient IT operation
  • Work with stakeholders and relevant business teams
  • Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor Technical Support engineers to resolve issues
  • Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system
  • Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
  • Work with other global IT teams to implement/execute change requests and support in-house IT projects
  • Good at stakeholder & vendor management

Essential Qualifications

  • 7 + years of related work experience
  • Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
  • Experience in Windows/MacBook, Endpoint/MDM security program, Active Directory, Wired/Wireless network and other IT infrastructure support
  • Have great interpersonal skills, strong verbal and written communication
  • Basic background in network administration and architecture
  • Good understanding of communication protocols (mainly TCP/IP), routing protocols (e.g. BGP, OSPF), switching
  • Good understanding of access control models and network security
  • Basic experience with network diagnostic, monitoring and analysis tools
  • Excellent written and verbal communication skills to effectively engage with technical and business stakeholders at all levels, including presentation development and delivery

Preferred Qualifications:

  • Experience in ITIL based IT service operation or Infrastructure Workplace project
  • Experience in a PMP based project
  • Experience in providing supports to fulfillment/delivery/customer service center
  • Experience in IDC, Rack, UPS/Battery, Cooling (CRAC), Power Cabling, FMS, etc.
  • Time-conscious, focused, organized, results-driven

  • Head of Information Technology

    5 hours ago

    Taoyuan City, Taiwan ProLogium Technology 輝能科技 Full time $120,000 - $150,000 per year

    Job SummaryAs the senior leader overseeing all Information Technology functions, you will define and execute Corporate's IT strategy, infrastructure roadmap and cybersecurity governance to ensure operational stability and data protection across global manufacturing site.【Key responsibility】Information Technology Strategy and GovernanceDefine mid-to-long...

  • IT Operation Technician

    2 weeks ago

    Taipei, Taiwan BID Operations Full time NT$540,000 - NT$1,080,000 per year

    【關於 BID Operations】BID Operations

  • Application Specialist Cell Culture Technologies

    5 hours ago

    Taipei, Taipei City, Taiwan Sartorius Full time $60,000 - $80,000 per year

    The Field Application Specialist will be responsible for offering overall product expertise, application knowledge and technical support along each step of the customer process for the Cell Culture Technology products. The main mission is to ensure successful application, implementation, qualification, and use of our products, by supporting sales for product...

  • Operations Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan Bolt Full time NT$60,000 - NT$120,000 per year

    We are looking for an Operations Specialist to join our team in Taipei, TaiwanAbout UsWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion,...

  • Application Specialist Cell Culture Technologies

    5 hours ago

    Taipei, Taiwan Sartorius Full time $60,000 - $80,000 per year

    The Field Application Specialist will be responsible for offering overall product expertise, application knowledge and technical support along each step of the customer process for the Cell Culture Technology products. The main mission is to ensure successful application, implementation, qualification, and use of our products, by supporting sales for product...

  • Payment Operations Specialist – Payments Partnerships

    2 weeks ago

    Taipei City, Taiwan BTSE Full time NT$60,000 - NT$120,000 per year

    About BTSE彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology...

  • Operation Specialist

    5 hours ago

    Taipei, Taipei City, Taiwan Johnson Controls Full time

    Job SummaryWe are seeking a detail-oriented and proactiveOperations Specialistto support and optimize our daily business operations. The ideal candidate will play a key role in streamlining processes, improving efficiency, and ensuring smooth coordination across departments.Key ResponsibilitiesMonitor and manage daily operational activities to ensure...

  • Software-Information Technology-ICS

    5 hours ago

    Taipei, Taipei City, Taiwan Deloitte Full time $40,000 - $60,000 per year

    Req Id: 866Job Function: Internal Client ServiceJob Location: TaipeiAbout The BusinessWork You'll doEngage in project development and maintenance tasks.Work on both front-end and back-end programming.Develop programs, conduct system testing, and prepare test reports based on requirement specifications and system design documents. Proficiency in ASP.NET (C#),...

  • Payment Operations Specialist – Payments Partnerships

    2 weeks ago

    Taipei, Taiwan BTSE Full time $40,000 - $80,000 per year

    About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology...

  • Senior IT Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan Appier Full time NT$1,200,000 - NT$2,400,000 per year

    About The RoleWe are seeking aSr. IT Specialistto join our growing security team. We are creating more services that use AI technology to generate tremendous value for the world, and with the incredible speed of our customer growth, we need experienced and intelligent talent to strengthen cybersecurity across various stages of product development and...