Operations Specialist

We are looking for an Operations Specialist to join our team in Taipei, Taiwan

About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About The Role
As an Operations Specialist, you will take full ownership of business operations, working closely with both internal teams and external stakeholders. You'll build strong, trust-based relationships with drivers, riders, and fleet partners while overseeing key operational metrics and forecasts. Your role will include analyzing both quantitative and qualitative data from multiple sources to identify opportunities and resolve issues. In addition, you'll define and execute strategic initiatives that drive business growth and operational excellence.

Main tasks and responsibilities:

• Stakeholder management: Build and maintain strong relationships with key stakeholders, acting as the accountable bridge between Bolt and the drivers and fleets to ensure seamless operations. Collaborate with internal teams such as product and support to ensure alignment on strategic goals and operational execution.
• Operational excellence: Take ownership of projects that enhance overall market performance and operational efficiency, with a primary goal of elevating Bolt in Taiwan to the next level.
• Process management: Create, optimize, and even remove processes as needed. Efficiency is our priority; you will lead initiatives to improve workflows and solve complex operational challenges.
• Operations management: Autonomously manage the stages of both driver & rider acquisition, conversion, activation, and retention. Proactively solve issues to ensure optimal performance.
• Data-driven decision-making: Analyze market trends and fleet performance metrics to guide strategic decisions, identify growth opportunities, and implement necessary improvements.
• Marketing & Partnerships: Work with the marketing team to plan and run local campaigns that grow brand awareness and user engagement. Explore and manage partnerships with local brands, communities, or businesses to drive joint promotions and reach new audiences.

About you:

• University degree in a quantitative discipline, such as Economics, Statistics, Finance, Business/Commerce, Social Science, IT, Computer Science, Engineering, or equivalent experience.
• You have 2 years of experience in Operations, Consulting, Investment Banking, Technology, and Startup or other relevant organizations, ideally with experience in business development.
• You are a strong collaborator with excellent communication and stakeholder management skills in English and Mandarin Chinese.
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed.
• You have a strong motivation to solve problems creatively and efficiently, and demonstrated ability to take ownership and manage operations across all major cities in Taiwan.
• You thrive in a fast-paced, cross-functional environment both locally and globally, and are customer-oriented, always striving to strengthen our value proposition to drive supply growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks*.
• Some perks may differ depending on your location and role.