Fraud Operation Specialist

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"

Position : Fraud Operation Specialist

Job Overview:

As a Fraud Operation Specialist, you will play a critical role in safeguarding our company against fraudulent activities and ensuring a secure environment for our customers.
Your expertise will be crucial in designing fraud detection rules, reviewing and analyzing fraud detection results, and collaborating with international fraud detection teams.

What will you do:

• Review fraud detection results ensuring not hurting normal customer experience:

-Analyze and assess flagged transactions or activities to determine their legitimacy and potential fraud risks.

-Fine-tune fraud detection systems to minimize false positives and avoid unnecessary disruptions to genuine customer transactions.

• Collaborate with international fraud detection team:

-Work closely with our international fraud detection counterparts to share best practices, insights, and coordinate efforts in detecting global fraud trends.

-Participate in cross-team meetings and initiatives to enhance fraud detection strategies and technologies collaboratively.

• Conduct objective and thorough investigations:

-Conduct fair, impartial, and timely investigations into suspected fraudulent activities.

-Gather and analyze evidence and data to establish the facts surrounding each case.

• Prepare professional investigation reports:

-Summarize investigation findings and present clear and concise reports with actionable recommendations.

-Communicate the results of investigations effectively to relevant stakeholders and management.

• Manage and prioritize cases:

-Effectively manage a diverse caseload of fraud investigations and prioritize tasks to meet deadlines.

-Coordinate field assignments, when necessary, to gather additional evidence and information.

*This role is based on a shift rotation system.

Essential Qualification

• Minimum of 3 years of relevant work experience.
• Effective communication skills for collaborating with team members and stakeholders.
• Demonstrated ingenuity and persistence in obtaining information and investigating complex fraud cases.
• Strong analytical skills with attention to detail.
• Good organizational skills to manage and track a high volume of assigned cases efficiently.
• Flexibility and ability for shift work, with the expectation of working 1-2 days shifts in the weekend per month.
• Preferred experience in e-commerce, platform-based businesses, or related industries.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.