IT Operation Technician

1 week ago

Taipei, Taiwan BID Operations Full time NT$540,000 - NT$1,080,000 per year

【關於 BID Operations】

BID Operations 專注於提供優良後台客戶服務支援,主要客戶為全球排名前30之澳洲知名證券交易商。

2019年,為服務更多全球客戶,我們從澳洲擴展至台北,成立多國語系的線上支援團隊,以最即時,熱忱的姿態來服務來自世界客地的客戶。未來我們希望持續為服務體驗創造價值及可能性,為了讓這股力量延續下去,需要你一起加入我們。

About the company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our missions is to empower them to thrive by handling the essential yet time-consuming aspects of the business operations, allowing them to concentrate on strategic growth and innovation.

About the role

As an IT Operation Technician, you'll play a vital role in keeping our Taipei office's technology running smoothly and securely. From setting up hardware and software to troubleshooting network issues, you'll be the go-to expert ensuring seamless day-to-day operations. You'll also support users across the organization, solve technical challenges, and help implement new technologies that drive efficiency and innovation. With a focus on system reliability, data security, and user empowerment, this role is perfect for someone who thrives on problem-solving, values continuous improvement, and enjoys making a tangible impact through technology.

【工作內容】

  • 安裝與設定電腦硬體、軟體、系統、網路、印表機與掃描器等設備。
  • 監控並維護公司電腦系統與網路,對服務請求與系統問題即時回應與處理。
  • 提供全公司範圍的技術支援,確保IT系統運作順暢。
  • 協助新進員工帳號設定,處理密碼或登入相關問題。
  • 測試並評估新技術,持續優化資訊技術支援服務。
  • 確保公司網路與電腦系統的安全性與隱私性。
  • 提供技術支援文件與操作流程說明,並撰寫相關報告。
  • 記錄維修與故障排除紀錄,以供未來參考。
  • 提供技術支援,並教育使用者正確操作電腦與IT設備。

  • 進行電腦設備的電氣安全檢查,確保符合產業安全標準。

  • Install and configure computer hardware, software, systems, networks, printers, and scanners.

  • Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
  • Provide technical support across the company to ensure optimal operations.
  • Set up accounts for new users and assist with password or login problems.
  • Test and evaluate new technology to drive continuous improvement in IT support.
  • Ensure security and privacy of networks and computer systems.
  • Provide support, including procedural documentation and relevant reports.
  • Keep records of repairs and fixes for future reference.
  • Offer timely technical support and teach users how to utilize computers correctly.
  • Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.
Requirements
  • 資訊背景加分。
  • 有IT技術人員或相關職位的實務經驗。
  • 熟悉電腦系統與網路運作原理。
  • 熟悉多種作業系統與平台(如 Windows、MacOS)及常見辦公軟體(如 Microsoft Office)。
  • 了解網路安全與資料隱私的基本原則。

  • 若具備IT技術人員認證尤佳。

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred.

  • Proven experience as an IT Technician or relevant position.
  • Excellent diagnostic and problem-solving skills.
  • In-depth understanding of computer systems (hardware/software) and networks.
  • Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office).
  • Knowledge of internet security and data privacy principles.
  • Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
  • Excellent communication abilities with a customer-oriented approach.
Benefits
  • 國際化外商氛圍,輕鬆專業,與海外同仁交流、拓展視野
  • 優於勞基法的休假制度(一年15天)以及多項福利
  • 透明順暢的升遷管道,職涯發展明確
  • 友善的工作文化,同事關係融洽
  • 每年額外彈性福利金(FSA) 26000元
  • 每人配置升降辦公桌

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