Service Scheduling Coordinator, Energy

2 days ago

Taipei City, Taiwan Tesla Full time NT$480,000 - NT$720,000 per year

As a Service Scheduling Coordinator, you will be responsible for ensuring the optimal utilization of our Field Service Technicians. This role reports directly to the Field Service Area Lead and coordinate with internal teams including Operation & Maintenance, Scheduling, Supply Chain, Safety, Business Operations, Commercial Operations, and Installation Quality. You will manage external communications between the Field Service team and O&M subcontractors, Commercial/Government/Customers, Rental Equipment Vendors and Utilities.

Responsibilities- Work from real time report dashboards to prioritize service jobs
- Scheduling of Field Service Technician (FST) and ensure schedules are accurate and up to date
- Where service work is subcontracted, request Purchase Orders, ensure cases are updated, reports are received, Customers are notified, and work is completed properly and efficiently
- Work with the local team to plan for upcoming Commissioning
- Work with the team to ensure department service level objectives are met
- Coordinate Field Service Technician travel and trainings
- Work preparation making sure procedures are clear
- Coordinate Field Service Technician Vehicle needs (service, registration, fuel cards, etc.)
- Ensure Field Service Technicians have what they need – Tools, parts, safety gear, laptops/phones etc
- Coordinate Field Service Technician schedules by making appointments with installers and end customers
- Warranty assessment and customer correspondence
- Coordinate Electrical Contracting licenses (annual renewal, correspondence etc)
- Coordinate spare parts and warehousing
Requirements- Bachelor's degree in electrical or mechanical engineering preferred "not essential"
- Will have 1+ years of experience creating Scopes of Work for maintenance or electrical services
- Ability to manage large amounts of data
- Excellent computer skills especially using Excel, Outlook, and Word
- Excellent written and verbal skills both from a technical and client facing perspective
- Excellent customer service skills
- Problem solver, reliable, and predictable performance required
- Ability to work well with others in a collaborative team environment
- Demonstrated emotional management

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