Technical Account Manager

A leading global technology manufacturer is seeking a Technical Account Manager to join their Taichung team, offering you the chance to become the primary technical point of contact for key customers in the display glass industry.

What You'll Do
As a Technical Account Manager based in Taichung, you will be entrusted with managing complex customer relationships within the display glass industry. Your daily activities will centre around acting as the main technical contact for clients—addressing their queries promptly, resolving any issues related to product performance or quality returns, and facilitating communication between engineering teams. You will play a pivotal role in analysing market trends alongside customers to identify new opportunities for technological advancement. By documenting customer processes thoroughly and coordinating audits or site visits, you will ensure that every aspect of service delivery meets high standards. Success in this role requires you to build strong multi-level relationships across both client organisations and internal departments while driving collaborative projects that push innovation forward.

• Serve as the primary technical liaison for assigned customers, ensuring their satisfaction with products, services, and technical support throughout all stages of engagement.
• Identify customer issues by clearly defining problems and distinguishing facts from opinions to facilitate effective resolution strategies.
• Deliver timely solutions to resolve customer concerns, executing recovery actions and monitoring progress until closure with desired outcomes.
• Clarify responsibilities regarding returned products and coordinate approval processes for compensation when necessary.
• Suggest appropriate dispositions for returns based on manufacturing and quality assessments, collaborating closely with internal teams to drive improvements.
• Set priorities for issue resolution, track progress diligently, and follow up consistently until all matters are satisfactorily addressed.
• Present customer feedback and issues to internal engineering and quality review teams, reporting investigation results back to customers in a clear manner.
• Analyse product trends and technology needs in collaboration with customers to promote technological advantages aligned with their requirements.
• Document a thorough understanding of customer processes from design development through manufacturing to enhance product qualification efforts.
• Coordinate quality audits and customer visits while leading joint R&D or manufacturing projects between company resources and client teams.

What You Bring
Your proven background as a Technical Account Manager will be characterised by your ability to navigate complex project environments while fostering collaborative relationships across diverse teams. You bring not only deep technical knowledge but also refined interpersonal skills that allow you to connect empathetically with clients—ensuring their concerns are understood and addressed promptly. Your experience includes hands-on problem-solving within manufacturing settings where attention to detail is paramount. You have demonstrated fluency in English sufficient for engaging international stakeholders. A university degree in engineering underpins your expertise while your willingness to travel ensures you remain accessible whenever needed. Your adaptability enables you to thrive amid changing priorities; meanwhile, your commitment to teamwork helps create an atmosphere of trust among colleagues.

• Demonstrated ability to work effectively at the intersection of project management and cross-functional groups within a technical environment.
• Exceptional analytical skills with meticulous attention to detail when diagnosing problems or evaluating product performance.
• Proven experience in collaborative teamwork environments where interpersonal skills are essential for maintaining positive relationships.
• Outstanding communication abilities that enable you to engage constructively with customers at multiple organisational levels.
• Fluency in English across listening, speaking, reading, and writing domains sufficient for business correspondence and technical discussions.
• Willingness to travel domestically as required by project needs or customer engagements (up to three months per year).
• Bachelor's degree or higher in engineering disciplines such as industrial technology or mechanical engineering is preferred.
• Minimum five years' relevant experience in technical account management or field application engineering roles within manufacturing sectors.
• Ability to coordinate quality audits and lead joint projects involving research & development or manufacturing teams.
• Adaptability regarding flexible working hours to accommodate client schedules or urgent issue resolution.

What Sets This Company Apart
This organisation stands out as one of Asia's most respected employers—recognised for its commitment to diversity, inclusion, and employee wellbeing through multiple industry awards. Employees benefit from an outstanding package that includes guaranteed annual bonuses paid over 14 months each year plus performance-based incentives that reward excellence immediately. The company's leave policies exceed statutory requirements: new hires receive enhanced annual leave from day one along with additional sick leave provisions (12 days full pay; 18 days half pay) so you can take care of yourself without worry. Comprehensive insurance covers not just employees but also spouses and children—demonstrating genuine concern for family welfare. Flexible benefits allow you to choose health checks or travel subsidies according to your lifestyle preferences. Special holiday gifts mark important occasions throughout the year while financial support is available during life events such as marriage or childbirth. Onsite amenities include staff restaurants using convenient electronic payment systems; open-plan reading spaces; fitness centres; dedicated parking; shuttle buses; fully staffed medical clinics; plus regular social gatherings like departmental dinners or club activities—all designed to foster connection among colleagues. Career development is prioritised through robust promotion channels supported by individual development planning (IDP), state-of-the-art training facilities—including computer labs—and ongoing education covering both technical skills and management capabilities. Every five years of service is celebrated with curated gifts chosen by employees themselves—a testament to how much long-term contributions are valued here.

What's Next
If you are ready to make a meaningful impact as a Technical Account Manager while enjoying unparalleled support for your career growth and wellbeing, this opportunity awaits your application

Apply today by clicking on the link provided: Please enter your name in Traditional Chinese when signing up your account.