Uber: er Experience Ops

10 hours ago

Taipei Taipei City, Taiwan Adecco Full time NT$900,000 - NT$1,200,000 per year

【Client Description】
At Uber, CommOps (Community Operations) refers to our global customer support and experience operations team. We focus on designing, managing, and improving scalable support experiences for our users, including riders, delivery partners, merchants, and couriers.

We are looking for a senior-level Customer Experience Operations Specialist to join our team and help shape the future of Uber's support experience across both the Merchant and Direct LOB domains. This is a high-impact individual contributor role designed for someone who thrives in ambiguity, has strong ownership, and brings a structured, analytical, and customer-centric approach to problem-solving.

【Candidate Profile】

  • Bilingual in English and Mandarin Chinese (spoken and written)
  • Experience in CX operations, strategy, or program management
  • Strong structured problem-solving skills with the ability to translate insights into action
  • Fluency in data storytelling and analysis, using tools such as dashboards, Excel, or SQL to inform decisions
  • Demonstrated capability to operate autonomously in fast-paced and ambiguous environments
  • Maturity in stakeholder communication and influence, particularly across time zones and functions
  • Ability to manage multiple initiatives and execute with high ownership and attention to detail
  • Experience navigating and improving performance in support environments or customer experience frameworks

【Responsibilities】

  • Own and drive CX programs across both Merchant support and Direct LOB verticals, including grocery and retail merchant types
  • Identify and solve complex problems using data, voice of the customer, and cross-functional input
  • Bring clarity to ambiguity: independently scope issues and improvement opportunities, then lead solution design and execution
  • Partner across functions (Policy, Product, CommOps, BPOs) to ensure consistent execution, delivery partner and merchant experience alignment, and LOB-specific implementation
  • Deliver structured, insight-driven updates to stakeholders and escalate blockers with clear business context
  • Monitor and interpret CommOps performance dashboards, especially for Direct LOB metrics, to flag anomalies, share trends, and identify opportunities for efficiency and quality gains
  • Recommend policy, tooling, or process changes rooted in analytical reasoning and grounded in customer experience

  • Senior Strategic Enterprise Account Manager

    10 hours ago

    Taipei, Taipei City, Taiwan Uber Full time NT$120,000 - NT$240,000 per year

    *About The Role*GreatMindsDontThinkAlikeAt Uber, we take pride in our diversity and inclusive environment-where you are seen as more than just someone who can do the job. You are a unique individual who can level up our organization with your distinct perspective. We foster a truly open culture that encourages everyone to speak up, challenge ideas, and lead...

  • Head of Strategic

    6 days ago

    Taipei, Taipei City, Taiwan Uber Full time NT$2,000,000 - NT$2,500,000 per year

    About The RoleAs the Head of Strategic & Enterprise Accounts, you will lead, develop, and scale the account management for Taiwan's largest local restaurant brands on Uber Eats. You will drive revenue growth, customer retention, and strategic market expansion while ensuring alignment with Uber's broader commercial strategy. This role requires strong...

  • Senior Compliance

    10 hours ago

    Taipei, Taipei City, Taiwan Uber Full time $120,000 - $150,000 per year

    #GreatMindsDon'tThinkAlikeAt Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamThe...

  • Senior Sales Executive, Grocery

    1 week ago

    Taipei, Taipei City, Taiwan Uber Full time $90,000 - $120,000 per year

    About The RoleUber Grocery & Retail (GR) team is seeking an experienced, results-driven Senior Account Executive with 10-15 years of experience to help build out Uber's Retail strategy, focused on acquiring retail merchants (e.g., pharma, home/DIY, sports, etc.) to join the Uber Eats platform in Taiwan. As a key member of the Commercial Team, you will own...

  • Operations Coordinator

    10 hours ago

    Taipei, Taipei City, Taiwan Uber Full time NT$900,000 - NT$1,200,000 per year

    About The RoleGrocery & Retail (GR) is a fast-growing business within Uber Eats that enables consumers to get just about anything delivered through the Uber Eats app. GR Taiwan is one of the most strategically important and successful markets for Uber Eats globally.We're seeking a data-savvy problem solver with strong business acumen who can translate...

  • Enterprise Account Manager

    1 week ago

    Taipei, Taipei City, Taiwan Uber Full time NT$900,000 - NT$1,200,000 per year

    About The RoleUber Eats is looking for sharp, highly motivated individuals to join our Merchant Expansion Team. This role focuses on key account development-helping merchants unlock their full potential and turn possibility into performance.As a Merchant Expansion Account Manager, you'll be essential to driving sustainable merchant growth, retaining...

  • Recruiter (12-month contract)

    10 hours ago

    Taipei, Taipei City, Taiwan Uber Full time $60,000 - $80,000 per year

    About The RoleUber's Talent Acquisition team plays a critical role in building high-performing teams across all lines of business. We partner with hiring managers to connect with top talent and deliver an outstanding recruitment experience that fuels business success.As aRecruiter focused on Commercial Support hiring in Taiwan, you will lead full-cycle...

  • Scaled Account Manager

    10 hours ago

    Taipei, Taipei City, Taiwan Uber Full time $104,000 - $130,878 per year

    #GreatmindsdontthinkalikeAt Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The RoleAs the Scaled...

  • Head of Commercial, Grocery

    10 hours ago

    Taipei, Taipei City, Taiwan Uber Full time $90,000 - $120,000 per year

    About The RoleUber Retail is building a Grocery and Retail (GR) marketplace in Taiwan. We are looking for a senior commercial leader to lead the GR commercial team. This role is responsible for commercial strategy, partner development and growth, and C-suite relationship management across the entire retail landscape. This is a senior position reporting...

  • Sales City Manager, Merchant Acquisition

    1 week ago

    Taipei, Taipei City, Taiwan Uber Full time NT$900,000 - NT$1,200,000 per year

    About The RoleUber Eats Taiwan's SMB Sales Team is fast-paced, ambitious, and driven. We are seeking an experienced Sales Manager who thrives in dynamic environments, embraces change, and is passionate about driving market growth. This person will play a critical role in optimizing our sales process, developing talent, and leading a high-performing team.What...