Scaled Account Manager

2 weeks ago

Taipei Taipei City, Taiwan Uber Full time $104,000 - $130,878 per year

#Greatmindsdontthinkalike
At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Role
As the Scaled Account Manager, you will be a key driver of growth for over 50K SMB merchants across Taiwan. You will own the end-to-end experience for our SMB partners, with a special focus on our marketing technology (MarTech) products.

Your primary mission is to identify scalable opportunities and develop impactful programs that support our SMB merchants. You will:

  • Lead and execute our go-to-market strategy, ensuring efficient and impactful adoption of our MarTech products.
  • Develop and manage key initiatives focused on scaling our MarTech solutions and improving overall operational quality.
  • Champion our products internally and externally, acting as the voice of our SMB partners.

Your Impact in Role

  • Program Management:

  • Build, execute and optimize impactful MarTech scaled programs and campaigns in close collaboration with cross-functional teams.

  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility

  • Come up with high impact, scalable projects to improve every aspect of the restaurant partner experience through data analysis

  • Account Management:

  • Build and maintain relationships with merchant partners in a scalable way

  • Perform ad-hoc activities such as making cold calls to cultivate merchants with high potential in making an impact to overall sales target
  • Perform value-added activities that help increase growth and/or profitability of restaurant partners

  • Understand the needs of restaurant partners and provide PTs guidance on solving incoming support requests

  • Data-driven strategy:

  • Use a data-driven mindset to identify key insights. You'll own important metrics, responsible for the overall segment's business success, and use data to inform your strategies and communicate effectively with internal and external partners.

  • SMB Thought Leadership:

  • Lead and guide the team's understanding and thoughts on SMB in a fast-paced environment.

The Experience You'll Bring

  • Experience & Industry Knowledge: Minimum of 3 years of experience in a data-driven role such as account management, program management, or operations. You should have a background in the eCommerce, B2C internet apps, retail, or CPG industries.
  • Analytical & Program Management: You are a strong project manager with an analytical mindset. You can organize, plan, and execute projects while using data to interpret complex information and provide clear, actionable recommendations.
  • Communication & Collaboration: Excellent verbal and written communication skills are a must. You can present complex information in a compelling way and thrive as a collaborative team player, ready to roll up your sleeves to handle day-to-day tasks.
  • Language Skills: You must be fluent in English (reading, writing, and speaking).

Preferred Qualifications

  • Prior experience in the food and beverage industry, preferably with merchant-facing experience or can demonstrate an understanding of merchant sentiments and needs.
  • Basic proficiency in SQL or data analytics skills is a plus, demonstrating an aptitude for working with data to support decision-making processes, with a willingness to learn and develop these skills as needed for the role.

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