Associate, Catalog Operation

7 days ago

Taipei, Taiwan Coupang Full time NT$1,500,000 - NT$2,800,000 per year

我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。
我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。

職稱名稱:商品客訴管理專員

主要職責
1.問題調查與分析:接收並審閱升級的客戶投訴,仔細分析所回報的商品資訊不正確問題。
2.資料驗證:與相關部門合作,比對產品資料庫、規格、網站內容或其他公開資訊,以驗證回報的資訊差異。
3.根本原因分析:診斷資訊問題的根源,判斷是來自資料輸入錯誤、內容過時、溝通不良或其他系統性問題。
4.修正與執行:提出並協調具體的修正行動,更新商品資訊並使其在所有平台上標準化,確保資料的一致性與準確性。
5.溝通與追蹤:定期向客服團隊或直接向客戶更新調查進度與最終解決方案,並追蹤客訴狀態直到問題完全解決。
6.流程改善:記錄與分析重複出現的資訊問題,並向管理階層提出改善建議,以預防未來發生類似的客訴。

必要技能
1.問題調查與分析能力:具備深入調查與分析商品資訊問題的能力。
2.跨部門協作:能與不同部門有效合作,共同解決商品衍生之客訴相關問題。
3.溝通協調能力:能有效與內部團隊溝通,提供清晰的進度更新與解決方案。
4.細心與準確性:具備高度的細心,能精確執行資料驗證與系統操作。
5.解決問題與邏輯思維:具備清晰邏輯思維與解決問題能力,能獨立找出問題根源並執行修正。

加分技能
1.電商經驗:具備供應商至商品上架觀念,系統資訊不一致可能導致問題的狀況。
2.流程優化經驗:具備優化或改善資料管理流程的相關經驗。
3.專案管理經驗:具備小型專案管理或跨部門協作專案的經驗。
4.供應鏈相關經驗:有供應鏈管理、採購或相關領域工作經驗。

招募流程
申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知
招募流程實況可能因職缺而異,亦可能因為時程安排或其他原因變動
將透過應徵者在申請階段提供的電子郵件,告知面試時程和結果

注意事項
若所有職缺皆招募完成,本公告可能在所示截止日期前關閉
若應徵者在申請過程中提供假造資訊,酷澎有權收回錄取通知
酷澎不會歧視殘障人士或退伍軍人,對所有應徵者都提供平等的競爭機會

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