Assistant Manager, Catalog Operation Management
2 days ago
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"
Position : Assistant Manager, Catalog Operation Management
What you will do:
- Investigate and Analyze: Receive and review escalated customer complaints, meticulously analyzing the reported product information inaccuracies.
- Data Verification: Collaborate with relevant departments (e.g., product management, engineering, marketing) to cross-reference product databases, specifications, website content, or other published materials to validate the reported discrepancies.
- Root Cause Analysis: Diagnose whether the information issue stems from a data entry error, outdated content, a communication breakdown, or other systemic problems.
- Correction & Implementation: Recommend and coordinate specific corrective actions to update and standardize product information across all platforms, ensuring consistency and accuracy.
- Communication & Follow-up: Provide regular updates on the investigation progress and final resolution to the customer service team or directly to the customer, and track the status of the complaint until it is fully resolved.
- Process Improvement: Document and analyze recurring information issues and propose recommendations to management to prevent similar complaints in the future.
Basic Qualifications:
- 4 years of experience in program/project/process management or business operations preferably in the e-commerce industry.
- English speaking and writing skills are a must.
- Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skills
- Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
- Strong Excel skills
Preferred Qualifications:
- 1 year of people management experience.
- SQL or other data-building experience is a strong plus.
Recruitment Process :
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider :
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
人人均等的機會
Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見,我們不可能達成史無前例的成功。
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