Key Account Manager-Taiwan

5 days ago

Taipei City, Taiwan Ivoclar Full time

Objective


• Responsible for developing and maintaining relationships with key account portfolios and driving business growth. Deeply understand clients' business objectives and challenges, and develop collaborative strategies to achieve win-win outcomes.

Responsiblity:

Account Management:

  • Oversee comprehensive relationship management for key accounts.
  • Establish and maintain solid, long-term strategic partnerships with clients.
  • Segament and Prioritize accounts based on strategic value, revenue potential, and academic influence

Business Growth & Sales Targets:

  • Identify and develop new key accounts, focusing on top-tier hospitals, clinic chains, high-volume practices, and academically influential customers.
  • Create and execute annual and quarterly business plans for each key account to meet sales targets.
  • Drive incremental sales and cross-selling opportunities within existing accounts to increase product penetration.
  • Handle high-level negotiations for contracts, renewals, and new business opportunities.
  • Act as the client's advocate, resolve issues and complaints, and ensure customer satisfaction.
  • Monitor and report on key performance indicators (KPIs) such as revenue growth, customer retention, and satisfaction scores.

Strategic Planning & Execution:

  • Analyze customer data, market trends, and competitive dynamics to develop tailored strategies for each account.
  • Coordinate cross-functional teams (e.g., marketing, clinical education, customer service) to deliver integrated solutions.
  • Lead strategic initiatives and ensure timely execution of account plans.

Tools & Systems:

  • Utilize CRM platforms (e.g., Salesforce, SAP ) for account tracking, pipeline management, and forecasting.
  • Leverage digital tools and analytics to optimize customer engagement and decision-making.

Requirements:

  • Bachelor's degree or above.
  • Minimum 8 years of sales experience, with at least 3 years in key account management or large account sales.
  • Strong interpersonal and relationship-building skills, with the ability to influence senior stakeholders.
  • Strategic thinker with solid business acumen and the ability to translate customer needs into actionable business opportunities.
  • Proactive, self-motivated, and capable of independently identifying challenges and driving solutions.
  • Familiarity with the dental or medical device industry is a plus.
  • Commitment to continuous learning and professional development.

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