Key Account Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Pharmaceutical Sales

Job Sub Function:

Key Account Management – Pharm (No Commission)

Job Category:

Professional

All Job Posting Locations:

Taipei City, Taiwan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

We are searching for the best talent for Key Account Lead.

Purpose: Responsible for leading and shaping the Key Account Management function for the Johnson & Johnson Innovative Medicine Business Taiwan. You will lead a team of experienced Key Account Managers to deliver best-in-class access for our innovative medicine portfolio in the largest accounts, while ensuring overall price control and building critical external relationships.

You will also play a key role in informing, building and executing strategic access related projects in partnership with other critical functions to support an optimal access environment.

In your role, you will be responsible for proactive stakeholder management both internally and externally requiring strong communication, negotiation and project management skills.  As a leader, you will empower and enable your team members and live our Credo values, while maintaining a strong culture of compliance.

You will be responsible for:

Planning & Analytics

• Build and maintain key pricing analytic and simulation tools to inform hospital negotiation and pricing
• Provide detailed monthly reports detailing discount and pricing evolution including key risks and risk mitigation strategies
• Develop annual KAM planning calendar and in partnership with Business Units, Market Access & Finance set out clearly defined objectives for all strategic accounts including new product listing
• Monitor external environment, including NHIA, Industry Bodies, Hospital Management and other sources to identify key trends and implications

Key Account Management Excellence

• Lead your team to deliver on key access goals including:
• 100% on-Time completion of all account negotiations (annual, bi-annual or ad-hoc) within pre-defined price negotiation limits
• Ensure ITG brand listing in all key accounts
• Support new product listing
• Support access to JJIM programs where required as part of strategic account negotiations
• Build Critical External Relationships including:
• Pharmacy and related partners in hospital medicine access and management
• Relevant societies including hospital and pharmacy
• Senior hospital management

Improve Systems & Processes

• Update tender management SOP and processes
• Streamline and simplify documentation and processes
• Ensure value dossier and critical negotiation and engagement tools are developed

Team Leadership

• Direct line responsibility for KAM team
• Ensure all team members received training on all related procedures and policies and adhere to CREDO and compliance principles at all time
• Provide regular coaching and support to ensure individual and team development
• Enhance strategic negotiation and account management skills
• Foster an inclusive and collaborative environment

Qualification/ Requirements:

• Forecasting & simulation skills
• Market analysis
• PowerPoint, Excel, PowerBI and other analytical tools
• SKU and pricing management
• Understanding of hospital pharmacy supply chain, pricing, storage and access related procedures, policies and strategy
• Partnering with internal stakeholders to inform and align decisions and actions
• Strong communication and project management skills
• Project management
• Stakeholder management
• Advanced negotiation skills
• Hospital listing, pricing and contract management
• Senior Hospital Leadership engagement
• Problem solving and critical thinking
• Prioritization and resource management
• People and team leadership
• Coaching & training

Required Skills:

Hospital Negotiations, Pricing Analytics, Pricing Policy

Preferred Skills:

Account Management, Alliance Formation, Commercial Awareness, Customer Centricity, Customer Experience Management, Interpersonal Influence, Lead Generation, Mentorship, Organizing, Personalized Services, Pharmaceutical Sales Marketing, Program Management, Revenue Management, Sales Presentations, Sales Trend Analysis, Solutions Selling, Strategic Thinking, Technical Credibility

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