Catalog Operations Supervisor

viagogo is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

About the Opportunity:

The Catalog team is essential to ensuring all events across the globe are available to our buyers and sellers to purchase and sell tickets. Accuracy and speed are critical as we create a robust catalog with every event in every language and currency. Strong attention to detail in a fast-paced, high pressured environment is necessary to ensure strong site performance and customer experience. The Catalog Supervisor manages all event level data and supports the mapping of inventory to events, venues, and sections.

What You'll Do:

• Manage and develop a team of Catalog agents through coachings, 1:1s, team communication, and open and honest feedback
• Manage and oversee all catalog work (event creation, mapping, event updates, etc.)
• Grow, foster, and maintain excellent relationships across the Catalog team and with internal partners to deliver against quarterly OKRs
• Oversee the creation and update of all events, venues, and categories (and their associated data)
• Act as operations point of contact for all event data creation, updates, and escalations
• Track and size all issues impacting processes, tools, and workflows associated with event data and be a subject matter expert to help drive the resolution of issues
• Manage multiple projects at once while effectively prioritizing time
• Review catalog processes and deliver against opportunities to increase efficiency, quality, and speed
• Support all Catalog OKRs, initiatives, and projects and deliver against required timelines and service levels
• Support and help create the catalog team strategy that improves the customer experience and drives ticket sales

What You've Done: 

• Self-starter with the ability to execute on multiple projects and tasks
• Be personable with the ability to build and maintain a trusting and professional relationship with your peers and direct reports
• Strong ability to comprehend and understand processes
• Strong attention to detail combined with the ability to prioritize and drive aggressive metrics, targets and deadlines
• Have strong organizational skills – ability to juggle multiple projects at once
• Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise
• Work with product teams on enhancing tools to improve speed and efficiency that drive revenue
• Look for opportunities to improve internal processes that support both buyers and sellers
• Support other functions where necessary to deliver a great ticket buying and selling experience
• Flexibility, especially in a fast-changing environment
• Strong written and oral communication skills
• Team player who is comfortable working with various departments
• Be a passionate fan of all things live entertainment (concerts, festivals, musicals, plays, performing arts, sports)
• 6 months or more experience working on the Catalog team
• Willing and able to work weekends when the need arises
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and SharePoint
• Strong Excel Skills (Pivot Tables and Macros) are beneficial

About viagogo

StubHub/viagogo is the leading global marketplace for music, sports, and entertainment tickets.

Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favourite events in the language, currency, and with the device of their choice.

We provide the widest possible choice of tickets to events around the world and help ticket sellers reach a global audience. viagogo has partnered with many of the world's leading brands in sports and entertainment while helping fans access unforgettable experiences. 

What we offer
At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

• Competitive starting salary
• Health package
• Continuous training & support
• Career progression
• Employee Engagement initiatives
• Casual dress code
• Free parking

---