Customer Service Executive

1 week ago

Datong District, Taiwan WS Audiology APAC Full time $30,000 - $50,000 per year

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Customer Service Executive, you will support to both customers and internal teams. Your duties will include answering product-related questions, processing customer orders, and working with various stakeholders.

This is a 6-months contract role based in Civic Boulevard, Datong District, Taiwan. This would be an on-site position for 5 days a week.

What you will do
  • Answer customers' questions about our product, help with order loading and tracking backlog status
  • Manage general office tasks, including parcel shipping, document preparation, and other administrative duties
  • Liaise with vendors to support sales / marketing functions and with internal stakeholders to support Taiwan's business operation
What you bring

Experience & Personal Competencies

  • Minimum 3 years of experience in customer service industry
  • Strong communication skills, with the ability to work well and maintain good relationships with both internal and external stakeholders
  • Able to converse in both English and Mandarin Chinese to work with internal and external stakeholders
Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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