Senior Operations Manager

1 week ago

Taipei, Taiwan beBeeOperations Full time

About Our Opportunity

We believe that travel experiences bring people closer together. As a leading platform for experiences and travel services, we inspire and enable moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our passion for travel? Our international community of employees, based in multiple locations, certainly do Global citizens themselves, our team members are not only curating memorable experiences for others but also co-creating our world of joy within our organization.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core values:

  • Customer Focus

  • Boundary Pushing

  • Critical Thinking

  • Scaling Solutions

  • Efficiency First

  • Teamwork Wins

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be part of this journey?

Job Summary

This role is responsible for leading an operations team that supports supply chain operations and merchant services to ensure efficient workflows and high-quality administrative support. The ideal candidate will handle merchant inquiries, product onboarding, backend configurations, and operational content management, while also driving initiatives to improve merchant satisfaction and enable business growth.

Key Responsibilities:

  • Lead an Operations Team

    • Lead a team to deliver high-quality, end-to-end administrative and supply-side support.

    • Allocate tasks and projects effectively to maintain a well-balanced workload across the team.

    • Foster team members' growth and development through guidance, feedback, and support.

  • Merchant Support: 

    • Respond to common merchant inquiries on behalf of supply teams.

    • Conduct onboarding and regular training sessions for new merchants.

    • Maintain and update merchant portal guidelines and related resources.

    • Identify and fulfill other needs to improve overall merchant satisfaction.

  • Supply Chain Operations

    • Assist in onboarding new products and configuring backend systems to ensure smooth operations and a seamless user experience.

    • Support the creation, formatting, and management of operational content across platforms (no creative writing required).

    • Operate various internal and external tools to perform day-to-day tasks—fast learners are highly valued.

    • Participate in project-based assignments to support business growth and operational improvement.

Requirements

  • At least 3 years of experience in the OTA industry, e-commerce, or a related field. Experience in leading and managing young and multi-lingual colleagues is a plus.

  • Strong attention to detail with excellent organizational and operational skills.

  • Proactive, self-motivated, and comfortable working in a fast-paced environment.

  • Globally minded and adept at working across diverse cultural backgrounds and time zones.

  • Fluent in Japanese and English; Mandarin proficiency is a plus.

Our organization believes in creating a welcoming and supportive culture where everyone belongs. We hire talented and passionate people of all backgrounds.

  • Senior Catalog Operations Specialist

    6 days ago

    Taipei, Taiwan beBeeleadership Full time

    Job Title: Senior Catalog Operations SpecialistJob Description:In this key role, you will lead the Inspection Team, managing and guiding a group responsible for catalog inspection and quality assurance. You will also conduct Root Cause Analysis to identify and analyze errors in catalog data, implementing preventive measures to drive efficiency and...

  • Operational Manager Taiwan

    4 days ago

    Taipei, Taiwan beBeeOperations Full time

    Job DescriptionWe are seeking an experienced Operational Manager to lead the operations function in Taiwan. As a key member of our team, you will be responsible for the full spectrum of operational activities to support the growing team in Taiwan.Your primary focus will be on implementing effective HR strategies and policies to drive business growth and...

  • Portfolio Operations Specialist

    2 weeks ago

    Taipei, Taiwan beBeeCompliance Full time

    Job Title: Portfolio Operations SpecialistJob Description:This role is part of the Investment Services Organization, working closely with Country Head, relationship managers and Master Custody division. It requires strong coordination and organizational skills to support the team in achieving its goals.Key Responsibilities:Serve as a liaison between internal...

  • Air Freight Operations Manager

    7 days ago

    Taipei, Taiwan beBeeOperations Full time

    **Job Title: Air Freight Operations Manager**Air Freight Operations Manager is responsible for the smooth and successful onboarding process of clients in the air freight industry. This involves managing a scalable Control Tower to ensure robust and reliable operations.The ideal candidate will have experience in managing large accounts, especially in the...

  • Senior Technology Systems Manager

    10 hours ago

    Taipei City, Taiwan beBeeInfrastructure Full time

    Job Overview:A Senior Infrastructure Engineering Lead is responsible for designing and implementing infrastructure systems, leading system upgrades and the implementation of new technologies.The ideal candidate will have a strong background in IT operations, service delivery, and support, with excellent troubleshooting and communication...

  • Senior Administrative Assistant

    2 weeks ago

    Taipei, Taiwan beBeeAdministrative Full time

    Key Responsibilities:">">Provide high-level administrative support to senior management.">Maintain agendas, schedule appointments, travels, and meetings, draft documents, and handle correspondence.">Act as a liaison with external parties and coordinate with internal departments.">Perform duties and projects assigned by senior management.">Coordinate company...

  • Manager of Retail Operations

    6 days ago

    Taipei, Taiwan beBeeEcommerce Full time

    Job DescriptionAs a Claim Management Lead, you will be responsible for overseeing the registration, editing, and deletion of product catalog information. This includes training team members on catalog operations and ensuring timely and accurate responses to sellers.Our team serves as the primary point of contact for catalog-related inquiries from sellers. We...

  • Compliance Officer for Salary Management

    7 days ago

    Taipei, Taiwan beBeePayroll Full time

    Senior Payroll Specialist JobWe are seeking a highly skilled Senior Payroll Specialist to join our team. As a key member of our payroll department, you will be responsible for managing daily payroll operational activities with a focus on Taiwan FC payroll operations.Key Responsibilities:Management of all daily payroll operational activities with a focus on...

  • E-commerce Operations Manager

    6 days ago

    Taipei, Taiwan beBeeEcommerce Full time

    Job TitleE-commerce Operations Manager RoleThis leadership role oversees end-to-end e-commerce operations, ensuring alignment with brand objectives.Conducts in-depth analysis of sales performance, campaign ROI, and channel KPIs to identify growth opportunities and inform data-driven decision-making.Manages distributor relationships and joint business plans,...

  • Retail Catalog Operations Manager

    6 days ago

    Taipei, Taiwan beBeeCatalog Full time

    Job OverviewWe are seeking a highly skilled professional to manage core catalog operations for retail and third-party products.Conduct thorough analysis of catalog-related issues reported by sellers to identify root causes.Enhance customer shopping experience through strategic Buybox configuration for key products and support for special projects.Communicate...