Technical Solutions Manager

5 days ago

Hsinchu, Taiwan beBeeSolutions Full time

Job Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

We invent systems and solutions for the manufacturing of wafers, integrated circuits, packaging, printed circuit boards, and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. Our expert teams work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Key Responsibilities:

  • Lead technical support engineers in problem-solving to drive closure of escalations.
  • Participate in multi-functional product teams focusing on customer satisfaction and operational excellence.
  • Standardize solutions benefiting all customers by defining best-known methods.
  • Act as a conduit for information transfer between development engineers and field service teams.
  • Dispatch technical support engineers to solve complex issues in the field.
  • Attend customer meetings to supplement field service manager's technical information.
  • Use analytics to improve tool serviceability.
  • Develop plans to enhance team performance based on key performance index metrics.
  • Train direct reports for personal and team growth.

Requirements:

  • STEM Bachelor's Level Degree or Master's Degree Preferred.
  • 2-5 years of experience or equivalent combination of education and experience in optical and/or electromechanical systems. Semiconductor capital equipment experience is strongly preferred.
  • Knowledge and work experience of KLA products are a plus.
  • Previous technical support and system-level troubleshooting experience, driving multi-disciplined teams to resolve sophisticated problems preferred.
  • Strong business acumen.
  • Excellent oral and written communication skills.

Benefits:

We offer a competitive total rewards package reflecting our commitment to an inclusive environment. Our benefits meet the diverse needs of employees.

About Us:

We are proud to be an equal opportunity employer committed to diversity and inclusion. We handle your information confidentially.

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