Customs Brokerage Assistant Manager

1 week ago

Taipei, Taiwan Expeditors Full time $60,000 - $80,000 per year
Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Job Description

People:

  • Ensure all classification instructions for all shipments for all customers.
  • Monitor duty deferment usage and levels.
  • Monitor license/visa applications.
  • Ensure all new business is transitioned correctly.
  • Make 2 F2F calls per week – Retention/Sales
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
  • Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
  • Audit of files in accordance to AEO
  • Follow up refunds with customs authorities.
  • Management of customs system
  • Send client report requests through the available database (expo request, expo reporting)
  • Provide content for customer reviews – duty/vat,
  • Be open to implementing new system changes and enhancements into your department.
  • Review and conduct staff appraisals and one to one meeting timely in line with the 3 1 Initiative
  • Assist supervisor and key staff with goal setting and monitoring development.
Qualifications
  • Written and verbal communication skills
  • Listening skills
  • Leadership
  • Emotional intelligence
  • Leading change
  • Adaptability
  • Presentation skills
  • Analytical thinking
  • Problem solving
  • Strategic Planning
  • English language proficiency
  • Global logistics industry knowledge
  • 3-5 years of Customs Broker's specific knowledge

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