Digital Health Promotion and Capacity Building Officer 數位健康促進與培力專員

無國界醫生是一個獨立的國際醫療人道救援組織,致力為受武裝衝突、流行病與傳染病和天災影響,以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助,不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前正在招募1位對無國界醫生的宗旨及國際人道事務有興趣的數位健康促進與培力專員加入我們的團隊。

數位健康促進與培力專員

透過數位健康促進(Digital Health Promotion, DHP)和能力建構(Capacity Building)活動的執行,與在台灣的移工社群建立聯繫並增強其能力,以建立該族群在無國界醫生(台灣)以及區域行動支援單位(OSU)所認定的緊急/危機情況下的應對和採取行動能力。此職務將:1) 透過數位工具(特別是社群媒體)進行無國界醫生(台灣)的健康促進和社區參與(Community Engagement)活動,2) 透過數位平台宣傳組織的相關能力建構活動,並支援與參與活動的準備與執行。

所有數位健康促進活動應符合無國界醫生組織的指導原則,包括醫療道德、道德同意(知情同意)溝通,以及品牌推廣的相應指引(包括組織標誌logo和圖形章程)。

該職位將與區域行動支援單位(OSU)、無國界醫生東南亞專案,以及其他位於亞洲區域的支援單位保持密切聯繫,並確保在適合請況下進行合作。

*此職位合約期間至2027年12月31日。

主要工作內容:

• 與健康促進與社區參與管理師(Health Promotion and Community Engagement Supervisor)緊密合作,進行內容製作、編輯及策劃,並發布於無國界醫生(台灣)的數位健康促進社群媒體平台;遵守無國界醫生的組織的指導原則,包括醫療道德、道德同意(知情同意)溝通,以及品牌推廣的相應指引,並在需要時提供協助內容翻譯。建議創新的內容創作,增加無國界醫生的數位健康促進受眾,例如Facebook、Instagram、Whatsapp等。
• 管理、維護及監控無國界醫生(台灣)的數位健康促進社群媒體帳號及群組,並向直屬主管及相關團隊成員報告有問題的評論。
• 需要時,在無國界醫生相關醫療顧問(如台灣的醫療救援人員)和/或技術指導人的支援下,回應評論和訊息。
• 監測和分析線上與無國界醫生(台灣)緊急整備與應變(emergency preparedness)工作相關的議題和其趨勢(包括虛假、錯誤以及惡意訊息)。
• 監控數位平台後端分析,並依據地理位置、人口統計等因素評估追蹤者的互動程度。
• 提供台灣社群媒體使用與趨勢的相關建議,以協助無國界醫生數位健康促進策略的發展。
• 根據無國界醫生(台灣)緊急整備與應變計劃以及其健康促進工作規劃,執行日常工作,尤其是能力建構活動。

資格:

• 具備行銷、傳播、企業管理、公共衛生、健康促進等相關學士學位或同等經驗。
• 具備社群媒體管理、社群族群建立與互動,內容製作與訊息制定,以及社群媒體監控與報告的經驗。
• 具備非政府組織和/或公共部門之經驗和知識者尤佳。
• 具備流利之印尼文,以及英文能力。
• 具備中文能力者佳。
• 良好的寫作技巧,並能調整寫作風格以吸引不同的讀者。
• 具備視覺美感和基本設計技能,熟悉Canva或Adobe Creative Suite等剪輯工具。
• 認同並致力於無國界醫生之宗旨及任務。
• 熟悉非營利組織和/或人道救援工作。
• 能夠和不同文化背景之族群合作 - 具高度文化意識和敏感性。
• 具備良好之人際溝通能力及團隊合作能力。
• 能夠管理和不同團隊之專案及進度。
• 具備良好之時間管理能力,能夠在期限內完成任務。
• 自動自發,熱衷於學習新知識和技能。

如何申請:

請進入我們的招募網頁應徵填入相關資訊,並附上英文動機信與履歷、預期薪資與最早可到職日期等資料。如印尼語非您的母語,請務必提供印尼語言能力書面證明(如證書)。如申請人於遞交申請表後四星期內未獲邀約見,即可視作其申請不成功。所有收集的資料僅作招募用途,並會嚴格保密。如申請人於遞交申請表後四星期內未獲邀約見,即可視作其申請不成功。所有收集的資料僅作招募用途,並會嚴格保密。

無國界醫生致力於打造共融的工作文化環境,鼓勵並接納員工多元意見,我們歡迎所有性別、年齡、性向、國籍、種族、宗教信仰、能力及多元的人才加入團隊。

無國界醫生致力於建立保護(Safeguarding)文化;所有工作人員與社區在參與該組織的整個過程中皆感到安全和受到重視;所有人都知道在有疑慮時如何反映,並相信他們的意見會被傾聽和重視,且不會因此承受個人或職務上的負面影響。同時,組織在所有保障面向上力求採行最高的實務標準,而非僅為符合法規而滿足於最低標準。

本基金會徵才時所收到之個人基本資料、照片、學經歷、自傳等資料,僅供本基金會人事招募之用。您的個人資料將受到嚴密保護,請參考我們的「隱私與個人資料保護政策」。

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei.

Digital Health Promotion and Capacity Building Officer

To develop connection with and empowerment of migrant worker communities in Taiwan, by implementing digital health promotion (DHP) and capacity building activities to build up the population's capacity to respond and act in various emergency/crisis scenarios identified by MSF Taiwan, and the regional Operations Support Unit (OSU).  The role will support: 1) health promotion and community engagement activities of MSF Taiwan through digital tools, with strong emphasis on social media, and 2) capacity building activities in line with MSF Taiwan's emergency preparedness (e-prep) plan through promotion via digital platforms, and participation in the preparation and implementation of the activities.

All digital health outreach should be in line with MSF's guiding principles including medical ethics and respective communications guidelines for ethical consent and branding (including logo and graphic charter).

The role will maintain close links between the peers in the regional OSU department, MSF Southeast Asia missions and other support units in the region, to ensure collaboration where relevant.

*Contract Duration: on-board date – 31 December 2027.

Major Responsibilities

• In close collaboration with the Health Promotion & Community Engagement (HPCE) Supervisor, produce, edit and curate content for publishing on MSF digital health promotion social media accounts, in line with MSF's guidelines for ethical consent and logo/branding, with support provided for translation where needed. Suggesting innovations for content creation and increasing MSF's digital health promotion audiences, eg. Facebook, Instagram, Whatsapp etc.
• Manage, maintain and monitor MSF Taiwan's DHP social media accounts and groups, and report to line manager and relevant team members on problematic comments.
• With support from relevant MSF medical advisors (eg. medical fieldworkers in Taiwan) and/or referents, respond to comments and messages, where needed.
• Monitor and analyse online topics and trending subjects (incl. dis-, mis-, and mal-information) which are relevant to MSF Taiwan's e-prep activities.
• Monitor backend analytics and evaluate engagement of followers by geographic location, demographics, etc.
• Contribute to the development of MSF digital health promotion strategy by providing contextual advice related to social media use and trends in
• Undertake daily work in line with the broader health promotion and e-prep goals of MSF Taiwan, particularly capacity building activities.

Requirements

• Degree or relative qualification in Marketing, Communications, Advertising, Business Studies, Public Health, Health Promotion or related field is desirable.
• Experience in social media management and community building and engagement, social media content production and messaging, and social media monitoring and reporting
• Previous experience and knowledge of NGO and/or public institutions desirable
• Fluency in Indonesian is essential; fluency in English is essential
• Understanding of Chinese is a plus
• Good writing skills, and ability to adapt writing style to appeal to various audiences.
• Managing social network accounts and communities on Facebook as well as other platforms. Including platform technical capabilities, social media analytics.
• Possesses a visual sense of aesthetics and has design skills and knowledge of tools such as Canva and/or Adobe Creative Suite
• Commitment to the values, principles and MSF's social mission
• Good understanding of the nonprofit and/or humanitarian sectors
• Ability to work with populations from different cultures – high cultural awareness and sensitivity
• Strong interpersonal skills and able to work in a team
• Ability to manage multiple projects and deadlines with different teams
• Ability to respect deadlines and resolve problems in a timely manner
• Self-driven and enthusiastic in learning new knowledge and skills

How to apply?

Please apply with a letter of motivation and full resume in English, salary expectation and earliest starting date on our website.  If Indonesian is not your mother tongue, document proof (eg. language certificate) of proficiency is required.
Applicants not invited for interview within 4 weeks may consider their applications unsuccessful. All information collected is solely for recruitment purposes and be treated in strict confidence.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

All personal information (photos, education and work experiences, letter of motivation etc.) received will be used solely for recruitment purpose. Your personal data will be strictly protected, please refer to our Privacy and Individual Data Protection Policy.