客戶成功專員Customer Success Specialist

2 weeks ago

Taipei, Taiwan Hahow Full time NT$216,000 - NT$720,000 per year
職位說明

Hahow 好學校為全台領先的跨領域線上學習網站,長期研究、優化線上學習體驗,我們善於製作創新且高品質的課程影音,搭配鼓勵學習的系統機制,提高數位學習動機與自主性。在 2019 年,Hahow 推出全新的產品,以 Hahow for Business 企業專屬服務為企業製作創新課程內容,透過建立企業人才的數位學習習慣、創造內部學習社群生態,驅動企業高度自主學習與溝通交流的文化、提升數位力,幫助企業員工上下齊心面對數位轉型的挑戰。

你將成為顧問式的客戶成功經理,作為企業端團隊的橋樑與推動者,不僅確保客戶能順利上線與使用平台,更要透過需求探索、數據洞察、與培訓方案設計,協助企業實現真正的學習效益。我們期待你能從日常互動中,主動傾聽、提出洞見,並推動解決方案落地,讓企業端客戶感受到「Hahow for Business 不只是提供學習平台,而是協助企業推動人才成長的顧問夥伴」。

【你將會負責】
  • 需求探索:主動與既有客戶的人資、培訓團隊及部門主管對話,理解其人才挑戰,並發掘後續合作的潛在需求。
  • 培訓規劃:協助企業規劃,包含但不限於線上、實體課程、混成安排、企業共學等多元形式。
  • 平台營運協助:與客戶一同推動平台導入、專案啟動與內部宣傳,讓學員順利展開學習。
  • 成效追蹤與優化:定期回顧數據與學習成效,協助客戶將成果轉譯為商業價值與 ROI 報告。
  • 客戶關係管理:與企業客戶各層級利害關係人保持互動,建立信任與顧問式夥伴關係。
  • 跨部門協作:與內部產品、業務、技術等團隊合作,確保客戶需求被正確理解與持續優化。

我們期待不只是解決問題的窗口,更是能與客戶一同思考未來、攜手合作的夥伴。期待所有使用 Hahow for Business 的企業端夥伴,都能在你的陪伴下,真切感受人才發展所帶來的價值與快樂

【必備條件】

1-3 年以上 B2B 客戶管理、顧問服務、專案管理等相關工作經驗尤佳。

優秀的溝通與傾聽能力,能快速掌握重點並提出洞見。

具備邏輯思維與問題解決能力,能將需求轉化為解決方案。

能協調跨部門合作,推進專案執行。

積極主動、樂於學習,能在挑戰中找到成長機會。

【如果你有以下經歷與特質會很棒】

熟悉 SaaS 或數位產品應用經驗者佳。

具備顧問思維,樂於幫助客戶成功。

熟悉數據分析工具(如 Excel、Mixpanel、Tableau 等)。

有教育訓練、人才發展或 HR Tech 領域經驗佳。

【薪資福利】

★彈性上下班與遠距工作的友善環境。

★Hahow for Business 海量課程無限暢學。

★部門Team Building補助:黑白大廚競賽、密室逃脫玩起來。

★健身房就在樓上:持員工證就能免費使用專業跑步機及重訓設備。

應徵方式

應徵方式 點擊右上角「Apply」按鈕,

提供履歷、自傳、相關作品集

我們預計會在兩週內主動聯繫合適的候選人安排面試,若這次未收到通知,也謝謝你願意與我們分享你的資訊,期待未來有成為一個團隊的機會

  • 卓越理財客戶服務專員/副理 Premier Relationship Clerk/Officer

    1 week ago

    Taipei, Taipei City, Taiwan HSBC Full time NT$900,000 - NT$1,200,000 per year

    Job ID: 277574Location: Taipei, TaiwanArea of interest: Branch and Retail BankingJob type: Permanent - Full TimeWork style: Office WorkingOpening date: 18-Jul-2025Closing date: 12-Oct-2025Job Advert Details【加入滙豐...

  • 卓越理財客戶服務專員/副理 Premier Relationship Clerk/Officer

    1 week ago

    Taipei, Taipei City, Taiwan HSBC Full time NT$900,000 - NT$1,200,000 per year

    Job ID: 279575Location: Taipei, TaiwanArea of interest: Branch and Retail BankingJob type: Permanent - Full TimeWork style: Office WorkingOpening date: 01-Aug-2025Closing date: 12-Oct-2025Job Advert Details【加入滙豐...

  • 卓越理財客戶服務專員/副理 Premier Relationship Clerk/Officer

    3 days ago

    Taipei, Taipei City, Taiwan HSBC Full time NT$900,000 - NT$1,200,000 per year

    Job ID: 286965Location: Taipei, TaiwanArea of interest: Branch and Retail BankingJob type: Permanent - Full TimeWork style: Office WorkingOpening date: 24-Sep-2025Closing date: 12-Oct-2025Job Advert Details【加入滙豐...

  • Project Director 專案總監

    7 days ago

    Taipei, Taipei City, Taiwan Turner & Townsend Full time $150,000 - $200,000 per year

    Company DescriptionTurner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most...

  • Skincare Specialist

    3 days ago

    Taipei, Taipei City, Taiwan CHANEL Full time NT$360,000 - NT$480,000 per year

    工作目的: 「Skincare Specialist」需結合商業理念和對客戶的熱情,負責在每個銷售點為客戶創造獨特而難忘的體驗。主要職責:

  • t24高级顾问

    7 days ago

    Taipei, Taiwan DXC Technology Full time NT$400,000 - NT$1,200,000 per year

    Job Description:Temenos 顧問負責在銀行和金融機構中,協助客戶實施、配置、客製化和優化 Temenos 核心銀行解決方案(T24)。顧問將與客戶密切合作,了解其業務需求,將其轉化為功能或技術規範,並確保 Temenos

  • TW Life】Specialist, Recofirm

    5 days ago

    Taipei City, Taiwan Chubb Full time NT$360,000 - NT$480,000 per year

    Job DescriptionResponsibilities: 1. 執行各項外撥電訪客戶作業含新契約及保全變更,以確保客戶本人辦理且了解其自身權益 2. 回應保戶簡單的保險問題 3. 執行主管交辦之特定專案及任務(如專案電訪/保單條款遵讀服務及推廣e化作業)

  • Project Manager

    3 days ago

    Taipei, Taiwan Turner & Townsend Full time NT$60,000 - NT$120,000 per year

    Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most...

  • 業務專員 Sales Executive, PX

    1 week ago

    Taipei, Taipei City, Taiwan Suntory Beverage & Food Health Enrichment Full time NT$30,000 - NT$60,000 per year

    Who We Are三得利是全球消費品的領導者,以在全球生產和分銷獨特且多樣化的飲料、烈酒、啤酒、葡萄酒和健康產品而聞名。我們的歷史可以追溯到 1899

  • Assistant Manager/Supervisor,Finance

    3 days ago

    Taipei, Taiwan Suntory Full time NT$720,000 - NT$1,440,000 per year

    Who We Are Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region,...