
客戶成功專員Customer Success Specialist
2 weeks ago
Hahow 好學校為全台領先的跨領域線上學習網站,長期研究、優化線上學習體驗,我們善於製作創新且高品質的課程影音,搭配鼓勵學習的系統機制,提高數位學習動機與自主性。在 2019 年,Hahow 推出全新的產品,以 Hahow for Business 企業專屬服務為企業製作創新課程內容,透過建立企業人才的數位學習習慣、創造內部學習社群生態,驅動企業高度自主學習與溝通交流的文化、提升數位力,幫助企業員工上下齊心面對數位轉型的挑戰。
你將成為顧問式的客戶成功經理,作為企業端團隊的橋樑與推動者,不僅確保客戶能順利上線與使用平台,更要透過需求探索、數據洞察、與培訓方案設計,協助企業實現真正的學習效益。我們期待你能從日常互動中,主動傾聽、提出洞見,並推動解決方案落地,讓企業端客戶感受到「Hahow for Business 不只是提供學習平台,而是協助企業推動人才成長的顧問夥伴」。
【你將會負責】- 需求探索:主動與既有客戶的人資、培訓團隊及部門主管對話,理解其人才挑戰,並發掘後續合作的潛在需求。
- 培訓規劃:協助企業規劃,包含但不限於線上、實體課程、混成安排、企業共學等多元形式。
- 平台營運協助:與客戶一同推動平台導入、專案啟動與內部宣傳,讓學員順利展開學習。
- 成效追蹤與優化:定期回顧數據與學習成效,協助客戶將成果轉譯為商業價值與 ROI 報告。
- 客戶關係管理:與企業客戶各層級利害關係人保持互動,建立信任與顧問式夥伴關係。
- 跨部門協作:與內部產品、業務、技術等團隊合作,確保客戶需求被正確理解與持續優化。
我們期待不只是解決問題的窗口,更是能與客戶一同思考未來、攜手合作的夥伴。期待所有使用 Hahow for Business 的企業端夥伴,都能在你的陪伴下,真切感受人才發展所帶來的價值與快樂
【必備條件】1-3 年以上 B2B 客戶管理、顧問服務、專案管理等相關工作經驗尤佳。
優秀的溝通與傾聽能力,能快速掌握重點並提出洞見。
具備邏輯思維與問題解決能力,能將需求轉化為解決方案。
能協調跨部門合作,推進專案執行。
積極主動、樂於學習,能在挑戰中找到成長機會。
【如果你有以下經歷與特質會很棒】熟悉 SaaS 或數位產品應用經驗者佳。
具備顧問思維,樂於幫助客戶成功。
熟悉數據分析工具(如 Excel、Mixpanel、Tableau 等)。
有教育訓練、人才發展或 HR Tech 領域經驗佳。
【薪資福利】★彈性上下班與遠距工作的友善環境。
★Hahow for Business 海量課程無限暢學。
★部門Team Building補助:黑白大廚競賽、密室逃脫玩起來。
★健身房就在樓上:持員工證就能免費使用專業跑步機及重訓設備。
應徵方式應徵方式 點擊右上角「Apply」按鈕,
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我們預計會在兩週內主動聯繫合適的候選人安排面試,若這次未收到通知,也謝謝你願意與我們分享你的資訊,期待未來有成為一個團隊的機會
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