Payroll Lead, North Cluster

Who We Are

Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted brands including Ribena, Lucozade Sport, BRAND'S Essence of Chicken, Tea+, BOSS Coffee, and V Energy—delivering quality products that honor our commitment to harmony with people and nature.

About Your Role
You will be based in our Taipei office and play a pivotal role in managing payroll and benefits administration for Taiwan and Hong Kong. This includes ensuring accurate, timely, and compliant delivery of services. You will supervise a payroll assistant and collaborate with internal and external stakeholders to drive operational excellence and continuous improvement in payroll and benefits processes.

What You'll Do

Payroll & Benefits Administration

• Independently execute payroll and benefits tasks with accuracy and timeliness.
• Manage specialist processes including payroll, leave and time management, and vendor performance.
• Provide high-quality service to employees and colleagues.
• Escalate complex requests to relevant CoEs (Reward, Talent Acquisition).
• Develop user guides for frequently asked questions.

Team Leadership

• Manage and develop one direct report (payroll administrator).
• Provide coaching and performance feedback to ensure service excellence.

Stakeholder Management

• Liaise with Business Partners, People Excellence teams, and CoEs to resolve queries.
• Escalate issues when necessary to ensure resolution.
• Customer Experience & Process Improvement
• Identify and implement process optimization and automation opportunities.
• Contribute to the P&C Services knowledge base.
• Support continuous improvement initiatives and participate in governance forums as a subject matter expert.

Compensation & Benefits Support

• Provide data for MOR/Mid term plan (MTP)/Annual Operating Plan (AOP) reviews (e.g., turnover rate, overtime, leave encashment).
• Review and propose enhancements to HR benefits.
• Manage vendor relationships for insurance, health checks, and leasing programs.
• Oversee people cost budgeting and forecasting, including cross-charging.
• Support global/regional C&B initiatives and policy updates.
• Communicate C&B plans clearly to stakeholders.
• Handle employee and stakeholder queries, including support for international assignees.

People Excellence

• Support AOP preparation, budgeting, and government-related labor matters.
• Assist the PE team with employee data, ASK P&C, and projects.
• Respond to ad-hoc labor inspections from government agencies.

What's in it for you

• Opportunity to lead and shape payroll and benefits operations across multiple markets.
• Collaborate with regional and global teams in a dynamic, purpose-driven organization.

What You need to be successful

• Proven experience in payroll and benefits administration, preferably in a regional role.
• Strong stakeholder management and communication skills.
• Ability to lead and develop team members.
• Analytical mindset with a focus on continuous improvement.
• Familiarity with local labor regulations and global governance standards.
• Proficiency in relevant software and tools.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.