產品 / 營運專案經理|Product Manager

*Please see English vesion below

*此職位為 AmazingTalker 集團下子公司:HiLink Co.,福利制度皆以 HiLink 制度為主。

HiLink 是一間專注於遠距虛擬教學平台的新創公司,總部設於美國,客戶涵蓋全球教育、培訓公司。公司目前進行第二階段重建與擴張,重新建立位於台灣的營運團隊,目標是打造一支具備國際溝通力、產品理解力與客戶導向的核心團隊。

• 協助 CEO 與產品團隊規劃與追蹤功能開發進度
• 撰寫與整理產品需求文件(PRD)、回饋與優先級排序
• 使用 Notion 或 Jira 等工具追蹤產品進展並產出報告

• 作為客服、支援與工程團隊之間的橋樑
• 主持每週內部會議,落實責任分工與追蹤進度
• 協助排除專案進展中各部門的溝通障礙

• 協助設計並優化客服支援、功能上線、用戶導入等流程
• 建立文件與內部 SOP,並協助導入工作流程工具
• 支援前線團隊,並建立結構化的反饋與迴圈回報機制

• 中英文書寫與口語溝通能力佳(B2 以上),能協調跨國團隊作業
• 至少 2 年以上產品運營、專案管理或跨部門協作經驗
• 熟悉 SaaS 產品與流程,具備 startup 或敏捷團隊經驗尤佳
• 熟悉 Notion、Slack、Google Workspace,具 Jira 經驗者佳
• 高度組織力與責任感,能獨立完成任務並驅動團隊進度

• 月薪 NT$55,000 – NT$75,000(依經驗與能力)
• 彈性上下班時間與遠端工作制度
• 年度績效獎金與長期成長機會
• 與全球產品與教育科技團隊直接協作

*This position is with HiLink Co., a subsidiary of the AmazingTalker Group. All benefits are based on HiLink's policies and regulations.

HiLink is an innovative startup building a global virtual classroom platform designed for remote teaching and training. Headquartered in the United States, our clients include education and training organizations worldwide. We are currently entering a new phase of rebuilding and growth, focused on establishing a core Taiwan-based operations team with strong international communication skills, customer-centric thinking, and deep product understanding.

1. Product Coordination & Roadmap Support

• Work closely with the CEO and product team to manage feature delivery timelines.
• Organize product requirement documents (PRDs), internal feedback, and prioritization workflows.
• Track and report progress for ongoing product development using tools like Notion or Jira.

2. Cross-Functional Communication & Project Management

• Act as liaison between customer success, support, and engineering teams.
• Manage weekly internal meetings and ensure clear delegation of responsibilities.
• Coordinate follow-ups on critical issues or blockers across functions.

3. Process Design & Operations Optimization

• Co-develop internal SOPs for support ticketing, onboarding, and feature rollout.
• Assist in setting up scalable documentation frameworks and workflow automation.
• Support customer-facing teams with internal tools and structured feedback loops.

• Excellent written and verbal communication skills in English and Chinese.
• 2+ years experience in product operations, project management, or customer-facing product delivery roles.
• Familiarity with SaaS products and experience working with cross-functional teams.
• Proficiency in Notion, Google Workspace, Slack; experience with Jira or project management tools is a plus.
• Detail-oriented, highly organized, and comfortable working in a startup environment.

• Monthly salary: NT$55,000 – NT$875,000 (commensurate with experience)
• Flexible working hours and hybrid/remote-friendly environment
• Annual performance bonus and opportunities for long-term growth
• Direct exposure to global product development in the education technology sector