Salesforce Help Desk L1 Support

1 week ago

Taipei Taipei City, Taiwan We+ Asia Full time $40,000 - $60,000 per year

We are seeking a proactive
Level 1 Help Desk Support Specialist
to provide
Salesforce
assistance to users in Taiwan's automotive industry, including internal teams and dealership networks.

This role focuses on resolving basic Salesforce issues, ensuring smooth system operations, and delivering exceptional remote support.

If you have foundational Salesforce knowledge, strong problem-solving skills, and a passion for customer service, this is an excellent opportunity to grow with a globally recognized automotive brand.

⇒ Main Responsibilities

  • Respond to and resolve Salesforce support tickets (via email, chat, or phone) within
    1 working day
    , ensuring clear and professional communication in Mandarin.
  • Troubleshoot and resolve basic Salesforce inquiries (e.g., navigation, user access, report generation) within
    1–2 days
    ; escalate complex cases to L2/L3 teams when needed.
  • Provide timely remote support to dealership staff and internal users, guiding them through Salesforce features and best practices.
  • Log, track, and categorize support requests in the ticketing system, maintaining detailed records for reporting and escalation.
  • Identify recurring user issues and contribute to knowledge base articles or training materials to enhance user self-service.

⇒
Qualifications & Experience

  • Fluent in
    Mandarin
    (verbal and written) with strong communication skills.
  • Basic understanding of
    Salesforce
    (e.g., navigation, standard objects, user management); prior experience with help desk tools (e.g., Service Cloud, Zendesk) is a plus.
  • Customer-focused attitude, patience, and ability to explain technical concepts to non-technical users.
  • 1+ years in
    help desk, IT support, or customer service roles
    (experience in automotive or SaaS environments is advantageous but not required).
  • Flexibility to work
    Monday–Saturday
    (shift-based within 9 AM–6 PM window).

⇒
Preferred Skills

  • Familiarity with
    automotive dealership operations
    or CRM workflows.
  • Salesforce certifications (e.g., Salesforce Certified Admin) or willingness to obtain them.
  • Experience supporting
    remote teams or distributed users
    .

Why Join?

  • Impact:
    Play a key role in the digital transformation of a leading automotive brand's dealer network in Taiwan.
  • Growth:
    Gain hands-on Salesforce experience with opportunities for career advancement into L2 support or administration.
  • Flexibility:
    Fully remote work with a supportive team and structured training.

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